AVP, Customer Platforms (Insurance Industry, $12.5k) (ID: 710879)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Senior Platform Owner to lead the direction and roadmap for customer platforms, ensuring seamless experiences across self-service and assisted channels.

You will collaborate with IT and Data teams to deploy capabilities into live experiences, monitor performance with analytics, and drive continuous improvement while balancing customer value and business outcomes. This role requires strong API and cloud fluency, data/AI experience in customer environments,

Qualifications

• Bachelor’s degree in Business or related discipline.
• 8+ years of platform ownership experience with customer-experience transformation.
• Hands-on experience in managing platforms through build, launch, and continuous improvement.
• Strong analytical skills to define executable scope with design and engineering teams.
• Technical fluency in APIs, integrations, and cloud-based platforms.
• Experience in applying data and AI in customer environments.
• Ability to influence and align stakeholders across domains without direct authority.

Responsibilities

• Own the direction and roadmap for customer platforms, aligning with business priorities.
• Ensure coherent journeys between self-service and assisted channels to enhance user experience.
• Partner with IT and Data teams for the integration and deployment of capabilities into live experiences.
• Manage platform performance against defined measures, driving continuous improvement through analytics.
• Make informed decisions on scope and priorities, balancing customer value with business outcomes.
• Manage relationships with platform partners and vendors.
• Extend platforms across markets while adapting to local requirements.

Skills

Platform ownership

Customer experience transformation

Analytical thinking

Stakeholder influence

API & cloud integrations

Education

Bachelor's degree in Business or related

Tools

APIs

Cloud platforms

Data & AI tooling

Job description

Responsibilities:

• Own the direction and roadmap for customer platforms, aligning with business priorities.
• Ensure coherent journeys between self-service and assisted channels to enhance user experience.
• Partner with IT and Data teams for the integration and deployment of capabilities into live experiences.
• Manage platform performance against defined measures, driving continuous improvement through analytics.
• Make informed decisions on scope and priorities, balancing customer value with business outcomes.
• Manage relationships with platform partners and vendors.
• Extend platforms across markets while adapting to local requirements.

Requirements:

• Bachelor’s degree in Business or a related discipline.
• Minimum of 8 years of experience in platform ownership, with a proven track record in customer experience transformation.
• Hands‑on experience in managing platforms through build, launch, and continuous improvement.
• Strong analytical skills to define executable scope with design and engineering teams.
• Technical fluency in APIs, integrations, and cloud-based platforms.
• Experience in applying data and AI in customer environments.
• Ability to influence and align stakeholders across various domains without direct authority.