Automotive Shop Manager

yuanyii agency pte. ltd.; Singapore; Sur place; SGD 60 000 - 120 000; Plein temps

Résumé du poste

yuanyii agency pte. ltd. in Singapore seeks an Automotive Repair Shop Manager to oversee daily operations, ensure high-quality vehicle repairs, and deliver outstanding customer service.

You will lead technicians and staff, schedule inspections, monitor inventory, safety, and compliance while driving efficiency and profitability. Experience managing a team in a fast-paced shop and strong communication with customers is essential.

Qualifications

• Experience overseeing daily operations of an automotive repair facility.
• Ability to lead technicians and support staff effectively.
• Strong focus on customer service and satisfaction.

Responsabilités

• Manage day-to-day operations of the automotive repair shop.
• Schedule and coordinate vehicle inspections, diagnostics, maintenance, and repairs.
• Assign jobs to technicians based on skills, workload, and availability.
• Monitor repair progress to ensure work is completed accurately and on schedule.
• Maintain a clean, organized, and safe workshop environment.
• Ensure proper use and maintenance of shop tools, equipment, and facilities.
• Recruit, train, supervise, and evaluate technicians and shop employees.
• Establish work schedules and manage staff attendance and productivity.
• Provide technical and operational guidance to technicians when required.
• Conduct staff meetings and provide coaching to improve performance.
• Promote teamwork, professionalism, and a strong customer-service culture.
• Communicate with customers regarding vehicle problems, recommended repairs, costs, and completion times.
• Review repair estimates and obtain customer approval before work is performed.
• Handle customer concerns, complaints, and warranty issues professionally.
• Ensure customers receive clear explanations of completed repairs and maintenance recommendations.
• Build long-term customer relationships and encourage repeat business.

Connaissances

Automotive shop management

Team leadership

Customer service

Description du poste

yuanyii agency pte. ltd. in Singapore seeks an Automotive Repair Shop Manager to oversee daily operations, ensure high-quality vehicle repairs, and deliver outstanding customer service.

You will lead technicians and staff, schedule inspections, monitor inventory, safety, and compliance while driving efficiency and profitability. Experience managing a team in a fast-paced shop and strong communication with customers is essential.