Automation Engineer

StarHub Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

StarHub Ltd. seeks an Automation Engineer to own end-to-end automation delivery, from design to deployment and support. You will build workflows with UiPath and Workato, integrate across CRM, ITSM, and billing, and enable AI-driven autonomous processes.

The role drives StarHub's digital transformation and customer experience improvements. We expect 5+ years in automation/RPA, hands-on UiPath and Workato expertise, and strong DevOps skills including CI/CD and monitoring.

Qualifications

• 5+ years in automation, integration, or RPA development.
• Hands-on experience with UiPath and Workato.
• Experience with API integration and low-code/no-code platforms.
• Familiar with AI/Agentic AI concepts and multi-agent frameworks.
• Proficient in DevOps practices including CI/CD and monitoring.
• Strong problem solving and cross-functional collaboration.

Responsibilities

• Own end-to-end automation delivery from design to support.
• Develop and deploy workflows using UiPath and Workato.
• Integrate with CRM, ITSM, Billing, Slack, and chatbots.
• Monitor automation health and KPI via Splunk dashboards.
• Ensure security, compliance, and governance of automations.
• Refine automations based on analytics and AI learning loops.

Skills

Automation

RPA development

DevOps

CI/CD

Problem solving

Stakeholder engagement

Tools

UiPath

Workato

Splunk

Bitbucket

Cloudbees

Slack

Job description

Position Overview

We are seeking a highly motivated Automation Engineer with expertise in low-code/no-code platform (Workato), Robotic Process Automation (UiPath), and Agentic AI-driven automation (Workato Genie/UiPath Maestro). The ideal candidate will own end-to-end automation delivery, including solution design, development, deployment, monitoring, and support, following a DevOps delivery model.

This role is key to StarHub’s digital transformation journey, driving operational efficiency and customer experience improvements by automating business processes, integrating enterprise systems, and leveraging next-generation AI-powered autonomous workflows.

Key Responsibilities

Solution Design & Development

• Gather requirements from business stakeholders, identify automation opportunities, and design scalable, reusable solutions.
• Develop, configure, and deploy workflows using UiPath and Workato.
• Integrate with platforms (CRM, ITSM, Billing, Slack, AI chatbots) to streamline cross-platform processes.
• Apply AI and Agentic AI capabilities (multi-agent orchestration, GenAI-based conversational bots, retrieval-augmented generation) to enable self-service resolution and autonomous troubleshooting.

Automation Lifecycle Management (DevOps)

• Manage the full automation lifecycle: build, test, deploy, monitor, optimize.
• Implement CI/CD pipelines for automation assets with proper version control (Bitbucket, Cloudbees).
• Proactively monitor automation health, log events, and track KPIs using Splunk dashboards and alerts.
• Detect anomalies, troubleshoot failures, and resolve incidents with Splunk observability integrations.

Continuously refine automations based on analytics, user feedback, and AI learning loops.

Governance & Best Practices

• Ensure automations comply with security, compliance, and governance standards.
• Build and maintain a library of reusable automation components.
• Enforce policy and compliance guardrails for AI responses in customer-facing and internal automations.

Required Skills & Experience

• 5+ years of experience in automation, integration, or RPA development
• Core Platforms: Strong hands-on experience with UiPath (RPA) and Workato (iPaaS).
• Automation: Expertise in workflow orchestration, API integration, and low-code/no-code automation.
• AI/Agentic AI: Knowledge of conversational AI, prompt engineering, retrieval-augmented generation (RAG), and autonomous multi-agent frameworks.
• DevOps: Familiarity with CI/CD, monitoring tools, observability, and automation pipelines.
• Problem Solving: Analytical and troubleshooting skills to manage incidents end-to-end.
• Collaboration: Strong stakeholder engagement and communication skills; able to bridge business and technical teams.

Preferred Qualifications

• UiPath certifications (e.g., RPA Developer, Advanced Developer) and Workato Automation Pro certification is a must.
• Exposure to cloud platforms for scalable automation deployment.
• Familiarity with ITIL / Agile / DevOps methodologies.