Asst Manager / Manager, Work Permit Pre-Processing, WPD

Ministry of Manpower; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

PWDs welcome

Job summary

Ministry of Manpower in Singapore seeks a technology-focused lead to boost the Application Group’s efficiency by adopting data analytics, RPA, and dashboards while upholding Work Pass system integrity.

You will manage work pass applications, develop RPA scripts with UI Path, create dashboards, analyze data for trends, and collaborate with IT and ops to streamline processes and implement new policies.

Qualifications

• Experience in data analysis, RPA scripting, and dashboard creation.
• Proficiency with data visualization tools such as Tableau/Power BI.
• Experience designing, developing, and implementing RPA solutions using UI Path.
• Ability to manage and interpret large data sets with attention to detail.
• Strong problem-solving and communication skills.

Responsibilities

• Manage the application process for work passes and verify identities of foreign employees.
• Develop and maintain RPA scripts using UI Path or Government AI Tools to automate tasks.
• Create dashboards to monitor operational metrics and provide metrics reports.
• Analyze data to identify trends and provide insights for decision-making and policy formulation.
• Collaborate with teams to streamline processes and automate tasks for productivity gains.
• Leverage AI technologies to refine operational procedures and customer engagements.
• Coordinate with IT service providers on system design and execution for policy implementation.
• Work with MOM departments to resolve enquiries escalated by the MOM Contact Centre.

Skills

Data analysis

RPA scripting

Dashboard creation

Tools

Tableau

Power BI

UI Path

Job description

What the role is:

The position is responsible for leading the efforts to enhance the operational efficiency of the Application Group through the adoption of cutting‑edge technologies, including data analytics, robotic process automation (RPA), and dashboard tools while upholding the integrity of the Work Pass system.

What you will be working on:

• Manage the application process for work passes and verify the identities of foreign employees
• Develop and maintain RPA scripts using UI Path or Government AI Tools to automate routine tasks and enhance process efficiency. Adapt existing scripts or create new ones to meet the demands of an evolving environment
• Create dashboards to monitor operational metrics and provide statistical reports to the management
• Analyze data to identify trends and patterns, offering insights and recommendations that support informed decision‑making and policy formulation
• Work with teams to streamline and improve operational processes by removing redundant tasks or introducing automation, aiming for manpower savings and improved productivity
• Leverage AI technologies to further refine operational procedures and customer engagements
• Coordinate with IT service providers on system design and execution to facilitate the introduction and adjustment of policies
• Work closely with operational teams to revise or establish work processes for the implementation of new policy measures or operational requirements
• Conduct User Acceptance Testing (UAT) to ensure system modifications are ready for launch
• Coordinate with MOM departments to resolve enquiries escalated by the MOM Contact Centre, ensuring comprehensive and clear solutions are provided to the public

What we are looking for:

• Experience or strong foundation in data analysis, RPA scripting, and dashboard creation
• Demonstrated proficiency in data visualization tools such as Tableau, Power BI, or equivalent
• Experienced or have strong interest in designing, developing, and implementing RPA solutions using UI Path
• Ability to manage and interpret large data sets, with a keen eye for detail and accuracy
• Good problem‑solving skills and the ability to propose innovative solutions
• Good communication skills with the ability to develop clear and effective public communication materials
• A proactive learner with a willingness to keep abreast of technological advancements in data analytics and automation
• Candidates with no prior working experience are welcome to apply
• PWDs are welcome to apply