ASST MANAGER - ADMINISTRATION & MEMBERSHIP

Keppel Club, The; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Job summary

Keppel Club, The is seeking a highly organised professional to join the team in membership services, corporate administration and meeting secretariat support. The role offers a hands-on environment with interaction across Management, members and departments, and exposure to AI-driven productivity tools.

You will manage membership processes, coordinate committees and maintain records, while developing programs and events.

Qualifications

• 3+ years in membership, administration, executive support, hospitality or similar role.
• Strong experience in meeting coordination and minute-taking.
• Excellent spoken and written English with strong organization and communication skills.
• Proficient with digital tools and AI applications.

Responsibilities

• Oversee membership administration: applications, renewals, transfers and terminations.
• Engage with members, handle enquiries, feedback, complaints professionally.
• Coordinate Management/Committee meetings, AGM/EGM, and governance papers.
• Maintain accurate membership records and documentation.
• Support membership programs, events and cross-functional projects.
• Coordinate with stakeholders to ensure smooth operations and timely follow-up.
• Lead and support a small team, promoting service excellence and improvement.
• Embrace AI and digital solutions to streamline administrative work.
• Undertake other projects and duties assigned by Management.

Skills

Meeting coordination

Minute-taking

Documentation

English proficiency

Education

GCE A Level / Diploma

Tools

Microsoft Office

AI tools

Job description

We are looking for a highly organised, proactive and people-oriented professional to join our team and play a key role in membership services, corporate administration and meeting secretariat support.

This is a varied and hands-on role with opportunities to work with Management, members and different departments. You will also be supported by a small team and encouraged to use AI and digital tools to improve productivity, processes and service delivery.

What You’ll Do

1. Oversee membership administration, including applications, renewals, transfers and terminations, ensuring compliance with Club policies and the Constitution.
2. Engage with members and handle enquiries, feedback, complaints and sensitive matters professionally and discreetly.
3. Coordinate Management/Committee meetings, AGM/EGM and governance matters, including meeting papers, professional minute-taking, records and follow-up actions.
4. Maintain accurate membership records, databases, filing and documentation.
5. Support membership programs, member engagement, Club events and special projects.
6. Coordinate with internal and external stakeholders to ensure smooth operations and timely follow-up.
7. Lead and support a small team, promoting teamwork, service excellence and continuous improvement.
8. Embrace AI and digital solutions to streamline administrative work and enhance efficiency.
9. Undertake other projects and duties assigned by Management.

What We’re Looking For

1. Minimum GCE ‘A’ Level, Diploma or equivalent, with at least 3 years’ relevant experience in membership, administration, executive support, hospitality or a similar role.
2. Strong experience in meeting coordination, professional minute-taking, documentation and follow-up.
3. Excellent spoken and written English, with strong organizational and communication skills.
4. Proficient in Microsoft Office and comfortable using digital tools and AI applications.
5. Meticulous, proactive, resourceful and able to manage multiple priorities independently.
6. Professional and discreet when handling confidential and sensitive matters.
7. A positive, service-oriented team player who enjoys working with people.

Why Join Us?

Flexible WorkArrangements – Flexible working hours and work-from-home arrangements where operationally feasible.

Work Smarter with AI – Be encouraged to use AI and digital tools to simplify work and improve productivity.

Small &Supportive Team – Work closely with a dedicated team where your contribution is visible and valued.

Variety &Growth – Exposure to membership, governance, events, administration andcross-functional projects.

People-Focused Environment – Build meaningful relationships with members, colleagues and stakeholders.

Note: After-hours support is required for meetings and critical operational needs.