Associate Systems Engineer (Cluster Office)

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking a System Administrator to manage complex projects related to system provisioning and maintenance. The ideal candidate will oversee service level agreements, conduct system audits, and ensure the smooth operation of systems with a focus on performance optimization. Qualifications include a Diploma or Bachelor in Computer Engineering, relevant experience of 3-5 years, and vendor-specific certifications. The role requires availability for varied shifts including nights and weekends.

Qualifications

• 3-5 years of relevant experience required.
• Vendor-specific certifications are advantageous.
• ITIL Foundation Certification preferred.
• Ability to work on-call including varied shifts.

Responsibilities

• Oversee service level agreements and improvements.
• Monitor and ensure service-level objectives are met.
• Conduct user acceptance tests for new systems.
• Investigate and resolve system issues.
• Manage vendor relations and budgets.

Skills

Systems administration

Infrastructure management

Network configuration

Problem-solving

Education

Diploma / Bachelor in Computer Engineering

Tools

Cisco

Microsoft

Oracle

RedHat

Job description

Position Summary

This role will be involved in cluster-related projects and KT work.

Undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.

Works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.

Roles & Responsibilities

• Oversee service level agreements and service improvements
• Manage the development of service-level objectives and targets
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Install, modify, implement and maintain systems
• Define the system maintenance procedures
• Conduct user acceptance tests for the newly deployed systems
• Interpret internal or external business issues and recommends solutions and/or best practices to improve performance and client satisfaction
• Provide technical advice on installation, setup, configuration of systems
• Optimise systems performance
• Conduct system audits and upgrades and risk assessments of systems
• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions
• Vendor Management
• Ensure projects adhere to governance principles and standards.
• Track program performance to meet delivery objectives.
• Engage with key stakeholders and manage budgets.

Requirements / Qualification

• Diploma / Bachelor in Computer Engineering or equivalent
• 3- 5 years of relevant experience
• Relevant vendor-specific certifications (e.g. Cisco, Microsoft, Oracle, RedHat, etc) will additional advantage
• ITIL Foundation Certification is preferred
• Able to apply knowledge and skills in systems administration and works toward continuous optimisation of system performance.
• Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents.
• 2 years direct contract
• Situated at cluster site (North to central PHIs)