Associate, People Operations

Darwinbox; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Singlife is seeking an HR Operations specialist to administer employee life cycle activities, respond to benefits queries, and maintain HRIS data with high accuracy. The role includes benefits and leave administration, work pass processing, and internal mobility support within the People Operations team in Singapore.

You will handle HRIS tickets, generate reports, and help ensure timely, compliant HR processes across the employee journey.

Qualifications

• Preferably at least 3 years of relevant experience in Employee Life Cycle, HR Operations, Shared Services or HR administration.
• Hands-on experience in employee administration, query handling and maintaining employee records.
• Experience in HRIS administration or user support, including assisting with system issues, updates or testing.
• Proficiency in Microsoft Office applications, particularly Excel, for data maintenance and basic reporting.
• Working knowledge of employee benefits, leave administration and Singapore work pass processes would be an advantage.
• Experience within financial services or insurance would be an advantage.
• Strong attention to detail and commitment to maintaining accurate employee data and documentation.
• Good organisational and time management skills with the ability to balance tasks.

Responsibilities

• Administer employee life cycle activities for new hires, transfers and leavers, ensuring timely completion within SLAs.
• Respond to employee queries on benefits and policies, escalating complex matters as needed.
• Update and maintain employee data in the HRIS with accuracy.
• Prepare employment-related letters, promotions and salary records for review.
• Monitor HRIS tickets and mailboxes, track queries and ensure timely resolution.
• Generate HRIS reports and perform basic data checks for discrepancies.
• Maintain process documentation and contribute ideas to improve experience and efficiency.
• Support day-to-day HRIS operations, including user queries and system issue escalation.

Skills

Life cycle management

HRIS knowledge

Data accuracy

Microsoft Office

Communication skills

Problem solving

Tools

HRIS software

Job description

Singlife is a leading homegrown financial servicescompany, offering consumers a better way to financial freedom. Throughinnovative, technology-enabled solutions and a wide range of products andservices, Singlife provides consumers coantrol over their financial wellbeingat every stage of their lives.

In addition to a comprehensive suite of insurance plans,employee benefits, partnerships with financial adviser channels andbancassurance, Singlife offers investment and advisory solutions through itsGROW with Singlife platform. It also offers the Singlife Account, amobile-first insurance savings plan.

Singlife is the exclusive insurance provider for theMinistry of Defence, Ministry of Home Affairs and Public Officers GroupInsurance Scheme. Singlife is also an official signatory of the United NationsPrinciples for Sustainable Insurance and the United Nations-supportedPrinciples for Responsible Investment, affirming its commitment to finding abetter way to sustainability.

The merger of Aviva Singapore and Singlife was announcedin September 2020 and created one of the largest homegrown financial servicescompanies in Singapore in a deal valued at S$3.2 billion. It was the largestinsurance deal in Singapore at the time. Singlife was subsequently acquired bySumitomo Life in March 2024, one of Japan's leading life insurers, which valuedSinglife at S$4.6 billion, making the transaction one of the largest insurancedeals in Southeast Asia.

Responsibilities:

Employee Life Cycle / Query Management

• · Administer employee life cycle activities fornew hires, transfers and leavers, ensuring timely and accurate completionwithin agreed service levels.
• · Respond to employee queries on benefits, Peoplepolicies and operational processes, escalating complex matters to the relevantteam members.
• · Update and maintain employee data and recordswithin the HRIS, ensuring accuracy and completeness.
• · Prepare employee documentation, includingpromotion, salary increment and employment-related letters, for review andissuance.
• · Monitor the People Operations group mailbox andHRIS Helpdesk tickets, track outstanding queries and follow up to ensure timelyresolution.
• · Generate HRIS reports, perform basic data checksand address discrepancies with the relevant teams.
• · Maintain process documentation and contributeideas to improve employee experience and operational efficiency.

HRIS Support

• · Support day-to-day HRIS operations, includingresponding to user queries, troubleshooting basic system issues and escalatingmatters to the HRIS lead or vendor where required.
• · Assist with system configuration andmaintenance, including workflow updates and user access changes based onapproved requests.
• · Support testing of system enhancements andfixes, document results and follow up on outstanding issues.
• · Assist with data uploads and validation tosupport accurate and timely system updates.
• · Maintain user guides and support employeecommunications and guidance on HRIS processes and features.

Benefits and Leave Administration

• · Coordinate with benefits vendors on employeeenrolment, cessation and other benefits administration activities, ensuringaccurate and timely completion.
• · Administer employee leave records and processleave requests, including exceptional leave arrangements, based on approvedpolicies and authorisations.
• · Assist employees with benefits and leavequeries, following up with vendors or relevant teams where required.

Work Pass Administration

• · Process applications, renewals and cancellationsof Singapore work passes, including preparing documents and trackingapplication status and expiry dates.
• · Liaise with employees and relevant parties toobtain the information and documentation required for work pass processing.
• · Support internal mobility activities, includingcoordinating documentation and accommodation arrangements.

Requirements

• · Preferably at least 3 years of relevantexperience in Employee Life Cycle, HR Operations, Shared Services or HRadministration.
• · Hands-on experience in employee administration,query handling and maintaining employee records.
• · Experience in HRIS administration or usersupport, including assisting with system issues, updates or testing.
• · Proficiency in Microsoft Office applications,particularly Excel, for data maintenance and basic reporting.
• · Working knowledge of employee benefits, leaveadministration and Singapore work pass processes would be an advantage.
• · Experience within financial services orinsurance would be an advantage.
• · Good understanding of employee life cycleprocesses and HR operational procedures.
• · Strong attention to detail and commitment tomaintaining accurate employee data and documentation.
• · Good organisational and time management skills,with the ability to balance employee life cycle activities and HRIS supportresponsibilities.
• · Good interpersonal skills and a service-orientedapproach when supporting employees and working with stakeholders.
• · Clear written and verbal communication skills,including the ability to explain system processes to users.
• · Ability to handle confidential employeeinformation with discretion.
• · Practical problem-solving skills, with theability to investigate basic system and process issues and seek guidance whenrequired.
• · Willingness to learn HRIS functionality, adaptto new systems and processes, and contribute to operational improvements.
• · Ability to work independently on assigned tasksand collaboratively within a team.