Associate, Funds Operations

Deutsche Börse Group; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Deutsche Börse Group in Singapore is seeking a Customer Operations professional within Clearstream Fund Services to support hedge funds trades, transfers, and client queries.

You will handle trade/transfer orders, document verification, cash flows, and settlements, while maintaining accuracy and proactive risk management in a global client environment.

Qualifications

• 1–3 years of experience in operations or related roles.
• Diploma or university degree or equivalent qualification.
• Leadership or mentoring experience is an advantage.
• Banking experience or knowledge of the investment funds industry is an advantage.
• Pro-active attitude with strong problem-solving skills, accuracy, and ability to work independently and as part of a team in an international environment.
• Ability to multi-task and work under pressure to meet tight deadlines.
• Customer-oriented with excellent telephone, communication, and negotiation skills.
• Willingness to work early shift to support the Australian market.

Responsibilities

• Process Trade & Transfer orders from customers.
• Complete documents for trades & transfers with verification.
• Process incoming trades related cash and incoming transfer requests.
• Trace pending transactions and settle transactions on contract notes.
• Process corporate action shares and cash events promptly.
• Assist in documenting team procedures and in project works.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Multi-tasking

Attention to detail

Independence

Education

Diploma / university degree

Job description

Your career at Deutsche Börse Group

Division/section

Post Trading, Clearstream Fund Services, Customer Operations Singapore

Field of activity

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.

Tasks/responsibilities

Operational activities

• Process Trade & Transfer orders from customers
• Perform document completion for trades & transfers along with verification
• Process incoming trades related cash and incoming transfer requests
• Trace pending transactions and settle transactions on receipt of contract note
• Process corporate action shares and cash events promptly and accurately
• Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure change
• Assist in documenting team procedures and in project works, when required

Customer Service

• Investigate, monitor, record and resolve simple queries/issues raised by the client via phone calls and emails
• Provide the highest standard of service in all dealings with the client
• Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements

Qualifications/required Skills

• Years of Experience: 1 to 3 years
• Education Qualifications: Diploma, university degree and/or a comparable qualification
• Team leader or managerial experience, leadership, coaching and mentoring skills are an advantage
• Banking experience and/or knowledge of investment funds industry is an advantage
• Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment
• Ability to multi-task and work under pressure to meet tight deadlines
• Customer oriented with excellent telephone, communication and negotiation skills
• Working on early shift to support Australian market may be required

Location: Singapore