Associate End User Compute Technical Services Systems Integration Specialist

NTT America, Inc.; Singapore; Remote; SGD 36,000 - 60,000; Full time

Job summary

NTT DATA is seeking an entry-level Associate End User Compute Technical Services Systems Integration Specialist. You will learn and perform configurations, installations, and handle less complex break/fix events as part of the TS Systems Integration team.

As you progress, you will aim for associate-level certification while expanding business knowledge to support client requirements and project lifecycles.

Qualifications

• Bachelor's degree in IT or Computing or related field is required.
• Certifications such as Microsoft Certified Professional, MS-100/MS-101, MD-100/MD-101, AZ-900 and MCSA/MCSE are desirable.
• Entry-level experience in End-User Compute or technical implementation engineering is a plus.

Responsibilities

• Learns to own portions of installations and break/fix incidents during project lifecycles.
• Collaborates with the Implementation Engineering team to meet client requirements.
• Handles less complex configurations and installations.
• Attends to less complex break/fix events during projects.
• Provides support alongside Senior Associate/L2 and other senior engineers.
• Performs related tasks as required.

Skills

Active Directory

M365

O365

Exchange

Azure

Intune

Teams

Windows Server

Windows Desktop

Education

Bachelor's degree in Information Technology or Computing or related field

Microsoft Certifications (MS-100/MS-101, MD-100/MD-101, AZ-900, MCSE/MCSD)

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate End User Compute Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.

• Functions jointly with the Implementation Engineering team to meet client requirements.

• Action less complex configurations and installations.

• Attend to less complex break/fix events during project lifecycle.

• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.

• Performs any other related task as required.

To thrive in this role, you need to have:

• Relevant proficiency in following Microsoft technologies - Active Directory, M365, O365, Exchange, Exchange Online, SCCM, Intune, Teams, Azure, Windows Server (all), Windows Desktop (all).

• Basic understanding and appreciation of technical design principles.

• Ability to develop an understanding of fundamental project and administration processes.

• Display a strong learning orientation.

• Good verbal communication skills.

• Demonstrate a client service orientation.

• Hands-on proactive in approach.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.

• Relevant certifications such as - Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft Certified Solutions Associate - Server 2016.

Required experience:

• Entry level experience in technical implementation engineering, specific to End-User Compute.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.