Associate Director, Channel Partnerships

Shopback; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Career growth

Global scale

Collaborative culture

Job summary

ShopBack Pay is seeking an Associate Director of Channel Partnerships to build and grow partnerships that generate merchant leads, accounts, referrals and revenue across Singapore and Hong Kong, with frequent travel.

You will identify opportunities beyond traditional payment channels, structure partnerships, and manage ongoing relationships while coordinating integrations at checkout points such as POS and kiosks.

Qualifications

• 8+ years of experience in channel partnerships or related merchant ecosystems.
• Strong commercial judgment to design and negotiate partnership models.
• Strategic thinker with ability to balance growth and execution.
• Experience coordinating integrations and managing multiple stakeholders.
• Proactive in identifying non-traditional partnership opportunities.
• Comfortable operating in a fast‑paced, high‑growth environment.
• Demonstrated use of AI tools to improve workflows and productivity.

Responsibilities

• Develop channel and partnership strategies to drive lead generation and revenue across categories.
• Source, assess and launch new channel partnerships including POS and kiosk ecosystems.
• Structure partnership deals to increase merchant funnel, accounts, referrals and revenue.
• Collaborate with technical and internal teams to enable integrations at checkout (POS, kiosks).
• Evaluate partnership models and execute chosen approach.
• Manage existing partners to grow portfolio value over time.
• Balance regional opportunity development with operational rollout.

Skills

Channel partnerships

Strategic thinking

Commercial judgment

Stakeholder management

AI competency

Startup mindset

Ambiguity tolerance

Execution

Job description

Our Journey

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

About the Role:

ShopBack Pay is hiring an Associate Director of Channel Partnerships to build and grow the channels and partnerships that generate merchant leads, accounts, referrals and revenue. This is a regional role supporting Singapore and Hong Kong with frequent travels (at least 1 week each month).

You will identify opportunities beyond traditional payment service provider channels, prioritize the partners with the strongest potential, and structure partnerships that improve merchant-side outcomes. The work spans new partnerships and ongoing management of existing relationships.

What You’ll Own

• Develop channel and partnership strategies that drive lead generation and revenue across categories.

• Source, assess and launch new channel and referral partnerships, including partners such as POS and kiosk operating‑system suppliers, marketing agencies and category‑specific platforms.

• Structure partnership models and commercial deals that increase the merchant funnel, accounts, referrals and revenue.

• Work with technical and internal stakeholders to facilitate integrations where they are the right approach, including at points of checkout such as table ordering, POS terminals and kiosks.

• Assess whether to integrate with a prospective partner or pursue another partnership model, and take the chosen model through execution.

• Manage existing partners, including their inbound flow and contribution, to grow the value of the portfolio over time.

• Balance regional opportunity development with the operational work required to bring partnerships live.

Essentials to Succeed

• 8+ years of working experience with minimally 2-3 years building or managing channel partnerships in merchant acquiring, alternative payments, payment terminals, POS or kiosk ecosystems, or a related merchant-focused business.

• Commercial judgment to prioritize partner opportunities, design partnership models and negotiate deals around measurable outcomes.

• Strategic thinker with the ability to balance big‑picture growth opportunities and hands‑on execution

• Experience coordinating integrations and managing stakeholders through partnership launch.

• A resilient problem‑solver who thrives in ambiguity and is not deterred by setbacks

• Highly motivated to contribute to building and scaling a successful business in a startup environment

• Ability to operate effectively in a fast‑paced, high‑growth environment while managing multiple priorities with precision

• Passionate about making a meaningful commercial impact across the region

• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement- We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.