Associate Director - AGCN

AON PLC; Shenton Way; On-site; SGD 150,000 - 210,000; Full time

Job summary

Aon plc in Singapore is seeking an Associate Director for AGCN to lead a portfolio of multinational clients and manage a high-performing team. The role focuses on delivering client management excellence, designing and renewing Property & Casualty programmes, and coordinating with global offices to service multinational operations.

The successful candidate will drive business growth, client retention and governance across the AGCN network, ensuring operational excellence and compliance in a

Qualifications

• Bachelor Degree or Diploma is required with insurance knowledge.
• ACII or equivalent qualifications are advantageous.
• 12+ years in insurance, including multinational client experience.
• Strong knowledge of Property & Casualty lines and multinational programmes.
• Excellent communication, leadership and relationship skills.

Responsibilities

• Manage a portfolio of local and multinational clients with end-to-end servicing.
• Lead a high-performing team to deliver quality client management and governance.
• Design and renew insurance programmes across Property & Casualty lines.
• Collaborate with overseas Aon offices to service multinational operations.
• Drive growth, client retention and achievement of budgets.

Skills

Leadership

Client servicing

Risk management

Communication

Team coaching

Multinational programme

Insurance knowledge

Microsoft Office

Education

Bachelor Degree or Diploma

ACII advantageous

Job description

Posting Description

Associate Director - AGCN

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Aon's Global Client Network (AGCN) under Commercial Risk Solutions (CRS) provide high-quality risk and insurance advisory, placement, and servicing solutions to corporate and multinational organisations in Singapore and globally.

The successful candidate will manage a portfolio of local, inbound and outbound multinational clients, lead a high-performing team, and be responsible for delivering quality client management and servicing outcomes. The role includes developing and implementing risk and insurance solutions, managing multinational programmes, driving business growth and client retention, fostering strategic client relationships, and ensuring operational excellence, governance, and compliance. The candidate is also expected to collaborate across Aon's global network to deliver integrated Aon United solutions and achieve team and business objectives.

Client advisory and servicing

• Manage client relationships and understand clients' needs in a holistic manner.
• Set service scope, deliverables and expectations with clients and stakeholders.
• Advise clients on risk management, general insurance issues, local statutory insurance requirements and potential solutions.
• Design, strategise, place, renew and manage insurance programmes across Property & Casualty lines.
• Review insurance programme performance, perform claims analysis and recommend risk improvement actions where possible.
• Ensure policy administration matters are carried out accurately and timely, including documentation, invoicing and collection.
• Review clients' contractual insurance requirements and provide practical recommendations.

Multinational client servicing and AGCN management

• Collaborate with overseas Aon offices and producing offices to service local operations of multinational clients.
• Design, optimise and implement clients' global insurance programmes as applicable.
• Set service scope, remuneration and fee arrangements in accordance with AGCN guidelines and tools.
• Coordinate with and report to Aon producing offices, regional teams and local stakeholders.
• Communicate clients' global risk management philosophy and programme intent to local clients and servicing teams.
• Ensure instructions are communicated to and implemented by local Aon offices where relevant.
• Administer covers provided by global insurance programmes and utilise global account management platforms.

Delivering Aon United (DAU)

• Propose solutions across risk, insurance and other Aon solution areas to support client needs.
• Engage and work closely with Aon business units, specialties and regional teams to deliver integrated Aon United solutions.
• Keep up to date on Aon IQ and relevant solutions across Aon business units.
• Execute and utilise client-related value propositions, systems and processes, including relevant risk analysers, Aon Brokers Guide, Global Account Management System and Aon WorkComp.

Lead and coach a team of colleagues

• Provide guidance on technical insurance, client servicing and operational matters.
• Support staff on organic growth, cross-selling and new business development opportunities.
• Achieve team annual budget, portfolio retention and organic business growth targets.
• Mentor staff in their professional development and build a cohesive, high-performance team.
• Drive accountability, operational discipline, governance and service excellence across the team.

Beyond own team

• Act as a subject matter expert on selected client industries, technical solutions or multinational programme matters.
• Develop and share solutions beyond the immediate team.
• Participate in and contribute to winning new clients.
• Work on projects, process improvements and cross-department collaborations.
• Comply with company procedures and processes.
• Any other roles and responsibilities assigned.

Skills and experience that will lead to success

• Bachelor Degree or Diploma.
• General Insurance academic qualifications, ACII or equivalent would be advantageous.
• At least 12 years of experience in the insurance industry, including experience in the Singapore insurance market and with corporate and/or multinational clients.
• Strong technical knowledge across Property & Casualty insurance lines and multinational programme management.
• Meticulous, independent, proactive, efficient and able to multi-task.
• Excellent communication, presentation and interpersonal skills.
• Strong analytical mindset with commercial acumen and client relationship management capability.
• Proven people leadership, coaching and team management experience.
• Pleasant and positive personality, adaptable to change and solutions-oriented.
• Proficient in Microsoft Office applications and relevant account management platforms.
• A strong team player with ability to collaborate across local, regional and global teams.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, [e-mail]

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