Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations

DBS Bank Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

DBS Bank Ltd in Singapore seeks a results-driven AI & GenAI specialist within Group Ops to drive the regional rollout of Digibot 2.0, guided conversations, and foundational items across markets. You will partner with product, engineering and marketing to accelerate adoption of GenAI Chatbot and Voicebot solutions.

The role emphasizes end-to-end delivery of AI projects, data-driven performance monitoring, and clear documentation. Strong communication and teamwork are essential for success.

Qualifications

• Proven experience delivering end-to-end AI projects and managing change.
• Strong foundational knowledge of AI and ML concepts.
• Familiarity with large language models (LLMs) and their applications.
• Excellent analytical and problem-solving abilities.
• Clear communication and presentation skills with stakeholders.

Responsibilities

• Drive integration and enhancement of GenAI GenAI rollout for Digibot 2.0 regionally.
• Collaborate with product, engineering and marketing on GC enhancements and adoption.
• Monitor data and performance of GenAI solutions and prepare documentation.
• Support campaigns and activation roadmaps for GenAI Chatbot/Voicebot.

Skills

GenAI

AI project delivery

LLMs familiarity

Analytical thinking

Communication skills

Job description

Business FunctionGroup Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.About the roleTo drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TWTo drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)To support adoption initiatives and marketing campaigns for GenAI Joybot and DigibotResponsibilitiesImplementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.RequirementsProven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.Familiarity with large language models (LLMs) and their applications.Excellent analytical and problem-solving skills.Ability to work effectively in a team-oriented environment.Strong communication and presentation skills.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:DBS Asia HubJob:OperationsSchedule:RegularEmployee Status:Full time