Associate, Care Navigation

NTUC Health Co-operative Limited; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore is seeking an Associate, Care Navigation to support seniors and their families by understanding needs and recommending suitable eldercare services. You will handle calls and emails, conduct needs assessments, and help with enrolment and applications.

Training will be provided; the role requires empathetic communication, patience, and the ability to multitask across IT systems while coordinating with service providers and internal teams.

Qualifications

• Diploma or degree in any discipline.
• 2–3 years of relevant experience.
• Patient and enjoys helping seniors and their families.
• Tech-savvy and able to learn and multitask as IT systems would be used.
• Strong communication skills.
• Meticulous and detail-oriented.
• Prior experience in healthcare or community care is preferred.

Responsibilities

• Demonstrate a strong understanding of eldercare services that meet the needs of seniors.
• Attend customers' calls and email inquiries.
• Assess customers' customers' needs, recommend suitable services, and facilitate their enrolment and application processes.
• Conduct needs assessments, including observations and interviews with seniors and their families, as required.
• Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors' changing needs.
• Participate in meetings, take minutes, and track follow-up actions.
• Represent NTUC Health at occasional roadshows to promote eldercare services.
• Provide administrative and operational support to the team and undertake ad hoc duties as assigned by the Reporting Officer (RO).

Skills

Communication skills

Patient

Empathy

Multitasking

Tech-savvy

Education

Diploma or degree in any discipline

Tools

IT systems

Job description

Associate, Care Navigation

About Us

NTUC Health Co-operative Limited (NTUC Health)is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services:Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support:CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

As a member of the Care Navigation team, you will contribute to customer service excellence by demonstrating empathy towards seniors and their family members who contact NTUC Health, understanding their circumstances, and recommending appropriate services to meet their needs. Training will be provided to equip you with the necessary knowledge to perform your role.

You will need to:

• Demonstrate a strong understanding of eldercare services that meet the needs of seniors
• Attend customers' calls and email inquiries
• Assess customers' customers' needs, recommend suitable services, and facilitate their enrolment and application processes
• Conduct needs assessments, including observations and interviews with seniors and their families, as required
• Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors' changing needs
• Participate in meetings, take minutes, and track follow-up actions
• Represent NTUC Health at occasional roadshows to promote eldercare services
• Provide administrative and operational support to the team and undertake ad hoc duties as assigned by the Reporting Officer (RO)

Qualification

• Be a Diploma or degree holder in any discipline
• Have at least 2-3 years of relevant experience
• Be patient and enjoy helping seniors and their families
• Be tech-savvy and able to learn and multitask as various IT systems would be used
• Have strong communication skills
• Be meticulous and detail-oriented

It would be great if you:

• Have prior experience in healthcare or community care