Job Description Role Summary The Market Engagement & Insights Lead is the market-level commercial-digital leader and single point of accountability for driving digital, data and AI-enabled commercial outcomes in-market. The role connects market strategy and priorities with enterprise DHH capabilities (digital, data,analyticsand technology), ensuring initiatives areprioritized, funded, delivered,adoptedand generate measurable business value. This is not a traditional IT operations role. Digital, data and analytics are the enablers; business outcomes and valuerealizationare the measures of success. The role sponsors a ‘one roadmap, one budget, one team’ approach for the market and owns the executive alignment,prioritizationtrade-offsand benefits accountability across the integrated DHH agenda.
Primary Responsibilities
- Own the market’s demand-to-value system: lead demand intake,prioritization, delivery oversight,adoptionand benefitsrealizationso every initiative has a clear line of sight to value.
- Sponsor and govern the integrated market DHH roadmap and investment narrative (‘one roadmap, one budget, one team’),consolidatingdigital, data and technology initiatives and removing duplication.
- Chair market-level demand intake andprioritizationforums; make and communicateprioritizationtrade-offs with Market Leadership Team alignment.
- Lead a Value & Adoption cadence: track value at stake vs. valuerealized, adoption/utilizationand decommissioning progress; hold business owners accountable and trigger corrective actions where value/adoption lags.
- Embed analytics and AI into core commercial decision processes (e.g., brand planning, customer engagement, omnichannel execution, launch excellence) and drive a data-driven operating rhythm.
- Provide market-level governance of the technology and data landscape: champion data quality and governance, privacy/cyber/regulatory compliance, and retirement of duplicative local tools.
- Orchestrate the cross-functional ‘Insights & Engagement’operatingmodel, setting clear ways of working,rolesand performance expectations across the network (incl. business technology partners, analytics partners,vendorsand deliverycenter resources).
- Act as executive thought partner to market leadership; provide concise executive communications on plans, risks,progressandrealizedvalue; sponsor change leadership at scale.
- Build capability and lead talent: attract,coachand develop high-impact talent; foster an inclusive, high-performance culture with psychological safety and ownership.
Qualifications & Experience
- Typically8+ years’ experience in digital, data/analytics/insights, commercialoperationsor technology leadership (pharma/healthcare strongly preferred).
- Proventrack recordof leading cross-functional teams and influencing senior leaders in matrixed environments.
- Deep understanding of digital platforms, data/analyticsand AI/ML in a commercial context; able to translate technical concepts into business outcomes.
- Strong governance and strategic planning skills: demand/capacity management, value tracking, risk management and ‘standard-corefirst’ execution.
- Excellent change leadership and communication skills; ability to simplify complex topics into clear, actionable executive messages.
Compensation Information
- Required Skills: Benefits Management, Benefits Management, Business Alignment, Business Analysis, Business Decisions, Business Models, Business Process Improvements, Collaborative Leadership, Engagement Marketing, Engagement Strategies, Governance Framework, Governance Management, Marketing Planning, Marketing Strategies, Operating Models, Organizational Leadership, Program Management, Sales Leadership, Situational Leadership, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Alignment, Strategic Planning, Strategy Deployment, Value Propositions {+ 3 more}
Job Posting End Date: 10/30/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.