Associate Director, FPP Engagement & Enablement Lead, AP

MSD; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

MSD in Singapore seeks an AP FPP Engagement Lead to translate regional priorities into an integrated Market Engagement and Enablement roadmap. You will connect global product teams with AP markets to shape Access design, activation, adoption and governance across Digital Human Health.

You will lead a high-performing regional team, develop playbooks and training, track adoption and outcomes, and partner with analytics to translate data into actionable strategies.

Qualifications

• Bachelor’s degree required; advanced degree in a relevant business, healthcare, analytics or technology discipline preferred.
• Typically 8+ years in market access, commercial operations, analytics and insights, digital transformation, customer success or program leadership.
• Pharmaceutical or healthcare experience strongly preferred.
• Proven ability to influence senior leaders and align global, regional and local stakeholders.
• Experience leading platform adoption, change, capability deployment or value realization, preferably including patient programs.
• Professional English required; Asia Pacific experience strongly preferred.

Responsibilities

• Strategy and Market Partnership: Shape and execute AP FPP engagement and enablement strategy; translate needs into roadmaps and success measures.
• FPP Design and Access: Translate design requirements into scalable Access capabilities and oversee onboarding, adoption and post-launch support.
• Adoption and Enablement: Build AP Program Owner community; develop playbooks, training and forums; remove adoption barriers.
• Insights and Value Realization: Define adoption metrics; collaborate with analytics to translate data into actionable insights.
• Governance and Delivery Leadership: Enforce AP frameworks and policies; coordinate cross-functional partners; drive improvements.
• People and Team Leadership: Lead a high-performing regional team; coach, develop talent and manage priorities.

Skills

Benefits Management

Building Capability

Business Analysis

Business Process Improvements

Cash Handling

Cash Management

Collaborative Leadership

Customer Feedback

Executive Leadership

Executive Reports

Governance Management

Influencing Skills

Leadership Theories

Product Improvements

Product Roadmap

Product Usage Analytics

Program Management

Receptive to Feedback

Situational Leadership

Stakeholder Relationship Management

Strategic Alignment

Strategic Leadership

Strategic Planning

System Improvements

Job description

Role Summary

The Financial Patient Program (FPP) Market Engagement & Enablement Lead is the AP business-facing leader within Digital Human Health (DHH) responsible for translating regional and market priorities into an integrated FPP roadmap. The role connects global product teams, AP functions and local markets to shape FPP design and drive Access deployment, adoption, governance and measurable patient and business outcomes. The role leads market engagement, enablement, change and value realization while developing a high-performing regional team. Global product teams own core platform development and releases; local teams support market-specific execution and integrations.

Responsibilities

1. Strategy and Market Partnership: Shape and execute the AP FPP engagement and enablement strategy aligned with regional priorities. Translate patient, business and operational needs into priorities, roadmaps and success measures. Represent AP market needs in regional and global forums and provide concise executive updates on progress, risks and decisions.
2. FPP Design and Access: Partner with global product teams and markets to translate FPP design requirements into scalable Access platform capabilities and roadmap priorities. Lead Access market onboarding, platform activation, adoption, validation and ongoing business support across AP markets. Coordinate fit-gap assessment, requirements, user acceptance, release readiness and post-launch stabilization with product, IT, market and vendor teams. Gather user and market feedback, prioritize enhancement needs and contribute to continuous improvement of Access and the broader FPP operating model. Provide structured AP market analytical inputs to help with the FPP design processes.
3. Adoption and Enablement: Build and lead the AP Program Owner community; develop reusable playbooks, training, toolkits, FAQs and best-practice forums. Identify adoption barriers and mobilize corrective action to embed Access and wider FPP capabilities into routine market operations. Strengthen market capability and self-sufficiency through targeted coaching and knowledge sharing.
4. Insights and Value Realization: Define and track adoption, utilization, data quality, operational performance, patient impact and business outcomes. Partner with analytics and data teams to translate FPP data into actionable recommendations and executive-ready narratives. Lead a regular value and adoption cadence, tracking outcomes, risks and corrective actions.
5. Governance and Delivery Leadership: Drive consistent implementation of AP frameworks, playbooks, controls and approved policies; enforce exceptions appropriately governed. Orchestrate global, regional, market, IT and vendor partners with clear roles, deliverables, decision rights and escalation paths. Identify process, control and system gaps and sponsor scalable improvements across markets.
6. People and Team Leadership: Lead, coach and develop a high-performing regional team with clear priorities, accountability and performance expectations. Build capability in market engagement, change leadership, analytics interpretation, executive storytelling and program delivery. Provide coaching, feedback, development plans and stretch opportunities; build succession depth and retain diverse talent. Allocate capacity, sequence priorities and remove barriers so the team delivers with focus and quality. Lead through ambiguity and change with clarity, empathy, sound judgment and enterprise mindset.

Qualifications and Experience

Bachelor’s degree required; advanced degree in a relevant business, healthcare, analytics or technology discipline preferred. Typically 8+ years in market access, commercial operations, analytics and insights, digital transformation, customer success or program leadership; pharmaceutical or healthcare experience strongly preferred. Proven experience leading people or matrix teams, developing talent and building inclusive, high-performing teams. Demonstrated ability to influence senior leaders and align global, regional and local stakeholders. Experience leading platform adoption, change, capability deployment or value realization, preferably including patient programs. Strong business, analytical, governance, project leadership and executive communication skills. Professional English required; Asia Pacific experience strongly preferred.

Employee Status and Conditions

Employee Status: Regular
Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s):

Job Posting End Date

Job Posting End Date: 11/30/2026 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Required Skills

• Benefits Management
• Benefits Management
• Building Capability
• Business Analysis
• Business Process Improvements
• Cash-Handling
• Cash Management
• Collaborative Leadership
• Customer Feedback
• Executive Leadership
• Executive Reports
• Governance Management
• Influencing Skills
• Leadership Theories
• Product Improvements
• Product Roadmap
• Product Usage Analytics
• Program Management
• Receptive to Feedback
• Situational Leadership
• Stakeholder Relationship Management
• Strategic Alignment
• Strategic Leadership
• Strategic Planning
• System Improvements
• + 2 more

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.