Assistant VP, GTS-Infrastructure Services, Infra Voice Engineer

OCBC company; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading financial institution in Singapore is looking for an experienced Assistant VP, GTS-Infrastructure Services, Infra Voice Engineer to manage voice infrastructure across platforms like Avaya and Microsoft Teams. The role requires strong hands-on experience in Unix/Linux systems and automation tools such as Ansible and UiPath. Ideal candidates have a minimum of 5 years in voice infrastructure roles and must possess solid programming skills to develop automation processes. This full-time position is on-site with opportunities for impactful contributions to the infrastructure team's efficiency.

Qualifications

• Minimum 5 years hands-on experience with Voice Infrastructure.
• Experience designing and supporting high-availability voice infrastructures.
• Strong understanding of both Wintel and Linux environments.

Responsibilities

• Administer and maintain voice infrastructure across various platforms.
• Ensure stability and security of voice environments.
• Automate release and deployment processes.

Skills

Voice Infrastructure Engineering

Unix/Linux Systems Administration

Microsoft Teams

Automation Tools

Python

Education

Relevant degree in Computer Science or IT

Tools

Ansible

UiPath

Cisco Unified Communications

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You are about to enter websites controlled or offered by third parties. OCBC hereby disclaims liability for any information, materials, products or services posted or offered at any of these third party web-sites. By creating a link to these third party web-sites, OCBC does not endorse or recommend any products or services offered or information contained on those web-sites or information fed by these third parties nor is OCBC liable for any failure of products or services offered or advertised at any of these third party web-sites. OCBC Group shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with any use of or access to any other website linked to this website, any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus and any services, products, information, data, software or other material obtained from this website or from any other website linked to this website. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by law.You further consent to Oversea-Chinese Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by the OCBC Group and the OCBC Representatives to enable them to process your employment application and assess your suitability for the position which you are applying for. Such purposes are set out in a Data Protection Policy, which is accessible at www.ocbc.com/policies or available on request and which you confirm you have read and understood.Assistant VP, GTS-Infrastructure Services, Infra Voice Engineer page is loaded## Assistant VP, GTS-Infrastructure Services, Infra Voice Engineerremote type: Onsitelocations: OCBC Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR00005982# **WHO WE ARE:** Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# **Job Overview**We are looking for a Voice Infrastructure Engineer with strong hands‐on experience supporting and engineering voice solutions across Avaya, Microsoft Teams, Cisco Unified Communications, and Ribbon/Sonus Session Border Controllers. The ideal candidate will have a solid background managing both Unix/Linux and Windows Server environments, coupled with a deep understanding of high‐availability and resilient voice architectures.This role is responsible for designing, building, and implementing automation solutions across voice and collaboration platforms. The engineer will leverage tools such as Cisco XML, Ansible, and RPA technologies like UiPath to streamline operations and improve platform efficiency. Responsibilities include developing APIs, creating end‐to‐end automation workflows, and contributing to CI/CD pipelines for infrastructure delivery. Proficiency in at least one programming language—such as Python, PowerShell, Ruby, Java, C++, C#, or Go—is essential for building automation frameworks and enhancing voice infrastructure applications.**Key Responsibilities*** Administer and maintain Unix/Linux systems, Microsoft Windows Server, IIS, and cloud‐based orchestration platforms supporting Cisco, Avaya, Microsoft Teams, Ribbon SBC, and Verba voice environments.* Ensure the stability, security, and performance of voice infrastructure across on‐premise and cloud deployments.* Design, develop, and maintain automation workflows using tools such as Cisco XML, Ansible, Puppet, UiPath, and Python to streamline provisioning, configuration, and operational processes.* Build automated solutions that support release management, CI/CD integration, and infrastructure‐as‐code practices.* Utilize configuration and automation frameworks—including Cisco XML, Ansible, Puppet, UiPath, and Python—for consistent and efficient infrastructure management.* Automate release and deployment processes, and integrate with continuous integration/delivery systems and related infrastructure tools.* Develop and maintain infrastructure tools, applications, APIs, and automation frameworks to enhance manageability and scalability of voice platforms.* Create and maintain scripts using Python, PowerShell, Ruby, Java, C++, C#, or Go to eliminate repetitive tasks and enable operational self‐service.* Support business continuity and disaster recovery activities, including recommending and implementing automation strategies to strengthen resiliency.* Execute automation plans for voice technologies, ensuring alignment with architectural and operational standards.* Maintain consistency and standardization across voice systems through clear documentation, processes, and governance controls.* Lead technical knowledge‐sharing initiatives, including documentation, best practices, and internal training sessions.* Perform deep‐dive troubleshooting and remediation across Cisco, Avaya, Microsoft Teams, Ribbon SBC, and Verba platforms, including leveraging automated diagnostics when appropriate.* Collaborate across cross‐functional teams to resolve complex multi‐product issues and ensure seamless service integration.* Mentor junior and new engineers, helping grow team capability and technical competence.**Key Focus Areas*** High availability solutions* Configuration management* Engineering on Voice Products* API integration# **Education**: Relevant degree in Computer Science, Information Technology, or a related field.**Experience**:* Minimum 5 years hands-on experience with Microsoft Teams, Voice Infrastructure, Unix platforms, Microsoft Windows Server, IIS, or cloud-based orchestration platforms.* 3–5 years designing, supporting, or operating high‐availability voice infrastructures.* Experience implementing redundancy, failover, clustering, and disaster‐recovery solutions for Cisco UC, Avaya Aura/CM, Microsoft Teams Phone, and Ribbon SBC.* Hands‐on exposure to multi‐site or hybrid (on‐prem + cloud) voice deployments.* Experience working with automation and configuration tools such as: Cisco XML, Ansible, Puppet, UiPath, Python scripting* Experience with automation tools such as Ansible and integration with Jenkins.**Certification**: Relevant certifications in cloud technologies, automation, or system administration are preferred.**Knowledge and Skills**:* Strong understanding of Wintel/Linux high availability solutions (clustering).* Familiarity with configuration management systems (SCCM, WSUS, Ansible, Puppet, Chef).* Experience in automating releases and working with continuous integration/delivery systems.* Demonstrable web development experience and ability to write APIs.* Proficiency in at least one programming language (Python, PowerShell, Ruby, Java, C++, C#, Go) at an intermediate level.* Excellent teamwork,