Assistant VP_ Cluster Ops - Performance & Change

UOB; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

United Overseas Bank is seeking an Assistant Vice President to lead performance governance for AML operations in the Central Region, overseeing end-to-end SOW pipeline and governance. You will drive dashboard development, KPI definition, and data integrity, while ensuring timely decisions and continuous improvement across teams.

This role focuses on SLA adherence, operational efficiency, and capacity planning, with cross-functional collaboration across operations, compliance, and technology to

Qualifications

• Degree in Business, Banking, Finance, Data Analytics, or a related discipline.
• 8–12 years of experience in AML/KYC Operations, Financial Crime, or Operations governance.
• Proven experience leading dashboards, reporting governance, and large-scale workflow monitoring.
• Experience managing change initiatives and process improvements across stakeholders.

Responsibilities

• Oversee end-to-end SOW case pipeline with dashboards and reporting tools.
• Lead design, build, and enhancement of performance dashboards; define KPIs.
• Analyze SLA adherence and performance trends; identify delays and inefficiencies.
• Monitor case lifecycle stages and workflow behaviour; drive transparency.
• Lead process improvement initiatives and manage change in AML operations workflows.
• Engage stakeholders across operations, compliance, and technology; communicate insights.

Skills

Stakeholder management

Data analytics

MIS reporting

Dashboard design

Process improvement

Change management

Workflow monitoring

KPI definition

Communication

Education

Bachelor's degree in Business, Banking, Finance, Data Analytics

Job description

## Assistant VP\_ Cluster Ops - Performance & ChangeApplyremote type: Onsitelocations: Central Region (City Area)time type: Full timeposted on: Posted Todayjob requisition id: JR91287Company: 1011 United Overseas Bank Ltd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description****1. Portfolio-Level Pipeline Oversight & Governance*** Own and oversee the **end-to-end SOW case pipeline** through dashboards and reporting tools* Monitor **case volumes, inflow/outflow, backlog, and ageing trends** across segments* Identify **systemic bottlenecks, workflow inefficiencies, and capacity risks*** Provide **timely escalation and recommendations** to address pipeline constraints* Ensure **sustained pipeline health and operational readiness****2. Performance Dashboarding & KPI Ownership*** Lead the **design, build, and continuous enhancement** of performance dashboards* Define and govern **KPIs and metrics** for: + Case throughput and turnaround + SLA adherence and breach trends + Rework and quality indicators + **Preparer and preparer lead productivity and performance*** Ensure **data integrity, consistency, and standardisation of metrics*** Drive **automation and scalability of reporting solutions****3. SLA, Quality & Performance Insights*** Oversee and analyse **SLA adherence and performance trends*** Identify **key drivers of delays, rework, and inefficiencies*** Translate data into **actionable insights and management recommendations*** Partner with stakeholders to **improve turnaround times and operational performance*** Provide forward-looking insights for **capacity planning and workload management****4. Workflow Monitoring & Process Visibility*** Track key stages of the **case lifecycle (e.g. preparation, RFI, rework, submission)** at an aggregate level* Monitor **RFI volumes, turnaround, and response behaviour from RMs*** Identify **trend-based risks and inefficiencies in workflow execution*** Ensure **transparency and consistency in workflow monitoring practices*** No requirement to review or manage individual AML cases**5. Process Improvement & Change Management*** Lead and drive **process improvement initiatives** to enhance efficiency and transparency* Support and implement **system enhancements and reporting transformations*** Drive **standardisation of reporting frameworks, KPIs, and operational metrics*** Actively support and manage **change initiatives impacting AML operations workflows*** Promote a culture of **continuous improvement and data-driven decision-making****6. Stakeholder Management & Communication*** Engage and influence key stakeholders across **operations, reviewers, and business teams*** Present **dashboard insights, performance updates, and recommendations** to management* Act as a **central coordination point for performance tracking and reporting governance*** Drive alignment on **KPIs, expectations, and operational priorities****7. Knowledge Management & Governance*** Ensure proper documentation of **reporting frameworks, KPI definitions, and dashboard logic*** Maintain **SOPs and governance standards** for reporting and workflow tracking* Promote **consistency, transparency, and audit readiness** in reporting practices**Qualifications & Experience*** Degree in Business, Banking, Finance, Data Analytics, Operations Management, Risk Management, or a related discipline.* Minimum 8–12 years of experience in AML Operations, KYC Operations, Financial Crime Operations, Business Management, Operations Governance, MIS Reporting, or Workforce/Performance Management within the banking or financial services industry.* Proven experience managing operational performance, reporting governance, dashboards, and large-scale workflow monitoring.* Experience working within AML, KYC, Client Lifecycle Management, Financial Crime Compliance, or Operations environments is highly preferred.* Demonstrated experience leading process improvement, operational transformation, and change initiatives.* Experience in stakeholder engagement across business, operations, compliance, and technology teams.## **Additional Requirements**Develop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.