Assistant Vice President, New Business - HSBC Life

HSBC Holdings plc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HSBC Life in Singapore is seeking an Assistant Vice President, New Business to manage CPF projection/deduction workstreams and oversee end-to-end processing for New Business submissions. You will coordinate with IT, handle inquiries from customers and distributors, and ensure accurate data capture for policy issuance and rider additions.

You will support month-end closing, handle complex cases, and contribute to process improvements through data reconciliation and project work.

Qualifications

• Experience with High Net Worth processing would be an advantage.
• Ability to work under pressure, including month-end closing and occasional Saturdays.
• Demonstrates a proactive work attitude and strong problem-solving skills.
• Possesses basic mathematical/financial knowledge and multitasking ability.

Responsibilities

• Manage CPF projection and deduction files, including uploading, downloading, reconciliation and discrepancy investigation.
• Monitor CPF-related in-baskets with pending projections and deductions.
• Collaborate with IT to troubleshoot Shield processing issues and reconcile uploads.
• Handle daily emails and queries from internal/external customers and distributors.
• Process policy issuance for New Business and rider additions after verifying data.
• Handle freelook, withdrawal and refund requests, including calculations and approvals.
• Coordinate medical reports, billing, reminders, reconciliations, and monthly reports.
• Support policy bundling, reprints, data extraction and system enhancements.

Skills

High Net Worth processing

Analytical skills

Problem solving

Team collaboration

Job description

Assistant Vice President, New Business - HSBC Life

Location: Singapore, 01, SG, 117439

Brand: HSBC

Area of Interest: Insurance

Role Workstyle: Hybrid Worker

Date: 6 Oct 2026

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Assistant Vice President, New Business.
In this role you will:

• Manage CPF projection and deduction files, including uploading, downloading, reconciliation and discrepancy investigation.
• Monitor and clear CPF-related in-baskets, including pending projection returns, special handling, unsuccessful deduction listings and pending deduction returns.
• Work with IT to troubleshoot Shield processing issues and reconcile total cases uploaded and downloaded.
• Manage daily email and query clearance from internal and external customers, distributors and New Business teams, routing matters to the appropriate staff.
• Process policy issuance for New Business and rider additions by checking document completeness, verifying captured data and submitting cases for CPF deduction.
• Handle freelook, withdrawal and refund requests, including requirements follow-up, amount calculations, letter preparation and refund approval.
• Coordinate medical report and billing administration, including provider liaison, payment preparation, reminders, reconciliation, cheque preparation and monthly management reporting.
• Support policy bundling and wider operations through reprints, manual bundle preparation, reconciliation, exception handling, system reporting, refund and status-letter preparation, data extraction, error troubleshooting and ad hoc projects or system enhancements.

To be successful you will need:

• Experience with High Net Worth processingwould be an advantage.
• Able to work effectively under pressure and support overtime requirements during month-end closing and the last Saturday of the month, when needed.
• Demonstrates a positive and proactive work attitude.
• Has strong analytical and problem-solving skills.
• Possesses basic mathematical and financial knowledge.
• Able to manage multiple tasks while collaborating effectively as a team player.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Life (Singapore) Pte. Ltd