Assistant Restaurant Manager: Lead Service Excellence

KTB HOLDINGS PTE. LTD.; Singapore; On-site; SGD 43,000 - 70,000; Full time

Job summary

KTB HOLDINGS PTE. LTD. in Singapore is seeking an Assistant Restaurant Manager to support the Restaurant Manager in overseeing daily restaurant operations and leading the service team.

You will uphold excellent guest service, ensure quality standards, and contribute to achieving financial and safety targets. Responsibilities cover staff supervision, training, shift planning, inventory monitoring, and collaboration with kitchen and service teams to ensure smooth, compliant, and cost-conscious

Qualifications

• Diploma or degree in Hospitality Management, Business Management, or related field.
• Experience in restaurant, hospitality, or F&B operations is preferred.
• Supervisory or team-leadership experience is a plus.

Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations to ensure smooth workflow and service delivery.
• Supervise and motivate front-of-house and service staff during shifts to maintain high team performance and productivity.
• Deliver and uphold high standards of customer service to achieve excellent guest satisfaction.
• Handle customer feedback, complaints, and service recovery professionally to resolve issues and enhance customer experience.
• Support staff training, coaching, onboarding, and performance development to build a skilled and motivated team.
• Assist with staff scheduling, shift planning, and manpower allocation to optimize workforce efficiency.
• Monitor food and beverage quality, presentation, and service standards to ensure customer satisfaction and compliance.
• Ensure compliance with food safety, hygiene, health, and workplace safety regulations to maintain a safe environment.
• Monitor inventory, stock levels, wastage, and proper storage of food and beverage items to control costs and reduce waste.
• Assist with cost control, cash handling, sales monitoring, and daily operational reporting to support financial management.
• Maintain cleanliness, organization, and proper maintenance of the restaurant to provide a welcoming environment.
• Coordinate closely with kitchen and service teams to ensure seamless restaurant operations.
• Assist with opening and closing procedures, including cash reconciliation and outlet security, to safeguard assets.
• Support the implementation of promotions, company policies, and standard operating procedures to drive business goals.
• Act as Manager on Duty in the absence of the Restaurant Manager to maintain operational leadership.
• Identify opportunities to improve service quality, operational efficiency, and sales to contribute to business growth.

Skills

Supervisory experience

Communication skills

Interpersonal skills

Customer service

Problem solving

Food safety knowledge

Fast-paced environment

Organizational skills

Time management

Shift work availability

Education

Diploma or degree in Hospitality Management, Business Management, or related field

Job description

KTB HOLDINGS PTE. LTD. in Singapore is seeking an Assistant Restaurant Manager to support the Restaurant Manager in overseeing daily restaurant operations and leading the service team.

You will uphold excellent guest service, ensure quality standards, and contribute to achieving financial and safety targets. Responsibilities cover staff supervision, training, shift planning, inventory monitoring, and collaboration with kitchen and service teams to ensure smooth, compliant, and cost-conscious