Assistant Port Ecosystem Executive (Customer Service) [With Joining Bonus]

PSA Corporation Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a Customer Service Representative to be the primary contact for customers regarding their shipments. Responsibilities include responding to inquiries, tracking shipments, and coordinating with internal teams to resolve issues. Ideal candidates should possess a diploma, strong communication skills, and familiarity with logistics documentation. This position requires a proactive approach to customer service in a fast-paced environment and may involve a 5.5 days' work schedule.

Benefits

Joining bonus of $5,000

Qualifications

• Prior experience in logistics or freight forwarding preferred.
• Familiarity with logistics documentation including BL, packing lists, invoices, permits, FTA certs.
• Ability to work in a fast-paced, detail-oriented environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding shipments.
• Track shipments and provide proactive updates on status or delays.
• Assist customers in creating service requests and booking shipments.
• Coordinate with teams to resolve issues and ensure timely resolution.

Skills

Strong communication skills

Problem-solving skills

Education

Diploma in any discipline

Tools

Microsoft Office applications

Job description

Join us now to be eligible for a joining bonus of $5,000! (Terms & Conditions apply)

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties

• Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.
• Track shipments and provide proactive updates on status or delays.
• Assist customers in creating service requests, booking shipments, and accessing tracking systems.
• Coordinate with operations, warehouse, and transport teams to resolve issues.
• Document all customer interactions and track open queries until completion to meet the required KPI.
• Escalate complex or high-impact issues to team managers.
• Follow up on pending issues and ensure timely resolution.
• Support claims investigation by collecting required information from customers.

Requirements

• Diploma in any discipline
• Prior experience in logistics or freight forwarding preferred
• Strong communication and problem-solving skills
• Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
• Ability to work in a fast-paced, detail-oriented environment
• Proficient in Microsoft Office applications
• Willing to work on a 5.5 days' work schedule

Only Shortlisted candidates will be notified