Assistant Manager/Senior Executive, Operations, RHSO

NUHS Regional Health System Office; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A regional healthcare organization in Singapore is seeking a candidate to support the operations of the Community Care Team. The role involves engaging community partners, planning operations, and enhancing care for residents. A Bachelor's Degree and at least 2 years of relevant experience are required. Candidates should possess strong communication skills and a sense of responsibility to handle feedback. This position offers an opportunity to make a significant impact in community health.

Qualifications

• Minimum 2 years of working experience.
• Experience in healthcare or customer service is advantageous.
• Strong sense of responsibility to manage complaints and feedback.

Responsibilities

• Support operations of Community Care Team.
• Engage community partners for health collaboration.
• Support operations planning and data analysis.
• Enhance community operations for better care.
• Manage feedback and improve residents' experience.
• Perform other duties as assigned.

Skills

Good written communication

Interpersonal skills

Responsibility

Complaint management

Education

Bachelor's Degree

Job description

Overview

Support the operations of Community Care Team in assigned area to improve health and anchor care in the community.

Job Responsibilities

1. Support the operations of Community Care Team in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

   • Transition care programme
   • Community Health Posts

2. Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3. Support in operations planning in assigned area.

   • Ops data analysis and monitor workload.
   • Monitor the performance of ops KPIs.

4. Support in improving community operations to enhance care and residents experience.

   • Pilot new programmes and processes.
   • Evaluate the use of technology to ease workflow improvement.
   • Evaluate success of pilot programs for future action.

5. Support in the overall Patient Experience efforts to improve residents experience and quality of care.

   • Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
   • Evaluate feedback and work with various stakeholders to identify potential service gaps.

6. Any other duties as assigned.

Requirements

• Bachelor's Degree
• Minimum 2 years of working experience
• Experience in healthcare, operations related and/or customer service environment will be advantageous
• Good written, communication and interpersonal skills
• Strong sense of responsibility and ability to manage complaints and feedback