Assistant Manager/Senior Executive, Operations, RHSO

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a professional to support community health operations. You will engage community partners, analyze operational data, and enhance patient experience through feedback management. The ideal candidate has a Bachelor's degree and at least 2 years of experience in healthcare or customer service. Strong communication and analytical skills are essential for this role.

Qualifications

• Minimum 2 years of working experience.
• Experience in healthcare or customer service environment will be advantageous.
• Strong sense of responsibility and ability to manage complaints and feedback.

Responsibilities

• Support operations of Community Care Team to enhance health.
• Engage community partners for health collaboration.
• Analyze ops data to monitor workloads and performance.
• Pilot new programs and evaluate technology for workflow improvement.
• Manage resident feedback to enhance patient experience.

Skills

Communication skills

Interpersonal skills

Analytical skills

Education

Bachelor's Degree

Job description

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Job ID: 7156

Job Function: Administration

Institution: National University Health System

Overview
Support the operations of Community Care Team in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support the operations of Community Care Team in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties as assigned

Requirements

• Bachelor's Degree
• Minimum 2 years of working experience
• Experience in healthcare, operations related and/or customer service environment will be advantageous
• Good written, communication and interpersonal skills
• Strong sense of responsibility and ability to manage complaints and feedback