Assistant Manager/Manager, Logistics

The Esplanade Co Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Esplanade Co Ltd in Singapore is seeking an Assistant Manager/Manager, Logistics to lead the team's day-to-day operations, supervise Artist Liaison Officers, and coordinate cross-functional logistics for performances and programmes.

You will manage end-to-end artist logistics, vendor relationships, hospitality at FOH, and budget planning, ensuring timely, accurate execution and adherence to Esplanade's standards.

Qualifications

• Diploma/ Degree in business, arts management, hospitality, event management or related discipline.
• Minimum 4 years of relevant experience in operations, event management, arts administration or related field.
• Experience in vendor management, procurement coordination, and budget management.
• Experience in performing arts, cultural, hospitality, or public sector environment preferred.
• Able to lead and supervise a team in a demanding environment.
• Hands-on and operationally grounded, including day-to-day operations in a lean structure.
• Good organisational and coordination skills with multiple concurrent tasks.
• Strong interpersonal and communication skills with internal departments, external vendors, visiting artists and stakeholders.
• Meticulous attention to detail in execution, documentation and records.
• Proficiency in Microsoft Office.

Responsibilities

• Lead day-to-day Logistics team operations and assign duties across the programming calendar.
• Brief, deploy, and supervise Artist Liaison Officers (ALOs) for performances.
• Monitor team performance and escalate to Head, Project & Quality Management (HPQM).
• Oversee end-to-end management of artist logistics (air travel, transport, hotel, visas, etc.).
• Serve as the primary contact for visiting artists, production teams, and representatives.
• Maintain Esplanade's standards of artist hospitality for visiting artists.
• Coordinate FOH hospitality and catering for backstage events and receptions.
• Manage procurement with key vendors including transport providers, hotels, caterers and others.
• Review vendor invoices and coordinate with Finance on payments.
• Plan and manage the Logistics operating budget and participate in annual budgeting.

Skills

Leadership

Vendor management

Budget management

Communication

Organisational skills

Education

Diploma/ Degree in business, arts management, hospitality, event management

Tools

Microsoft Office

Job description

The Logistics function plays a central role in enabling Esplanade's programmes and productions to be well supported from artist arrival to departure. It involves coordination across programming, venues, customer experience, technical production, EBM, security and finance etc departments.

The Assistant Manager/Manager, Logistics is committed to hospitality and is responsible for the team's day-to-day operations including supervision of Logistics Assistant and casual Artist Laison Officers, key vendor relationships, and engaging proactively with other departments to ensure seamless cross-functional coordination.

KEY RESPONSIBILITIES

• Supervise/Lead the Logistics team's day-to-day operations – assigning duties, managing workload across the programming calendar, including the supervision of the Logistics Assistant, providing clear direction, regular feedback, and day-to-day guidance to ensure tasks are executed accurately and on time.
• Engage, brief, deploy, and supervise Artist Liaison Officers (ALOs) assigned to performances and programmes, ensuring ALOs are well-prepared and performing to Esplanade's standards.
• Monitor team performance and flag concerns or development needs to the Head, Project & Quality Management (HPQM).
• Oversee and execute the end-to-end management of artist logistics for Esplanade's programmes – including air travel, ground transport, hotel accommodation, airport facilitation, freight coordination, and visa support.
• Serve as a primary point of contact for visiting artists, production teams and artist representatives to ensure all artist logistics arrangements are accurately planned, confirmed, and executed in a timely manner, and that artist riders and contract requirements are fulfilled.
• Maintain Esplanade's standards of artist hospitality, ensuring that the experience of visiting artists reflects Esplanade's reputation as a leading performing arts centre.
• Coordinate and ensure the operational delivery of FOH hospitality, working closely with catering vendors for backstage catering, artist receptions, welcome functions, and foyer bar support, ensuring arrangements are executed to the required standard for each event.
• Manage day-to-day relationships and procurement with key operational vendors including transport providers, freight forwarders, hotels, caterers, and other service providers, ensuring service quality, value for money, and contractual compliance.
• Review and verify vendor invoices, coordinate with Finance on payment processing, and maintain accurate records of procurement commitments and expenditure.
• Plan and manage the Logistics operating budget, monitor expenditure against approved limits, and contribute to annual budget planning for the function.

JOB REQUIREMENTS

• Diploma/ Degree holder, preferably in business, arts management, hospitality, event management, or a related discipline.
• Minimum 4 years of relevant experience in operations, event management, arts administration, or a related field, with some experience in a supervisory or team coordination role.
• Experience in vendor management, procurement coordination, and budget management.
• Experience in a performing arts, cultural, hospitality, or public sector environment is strongly preferred.
• Able to lead and supervise a team in a demanding environment.
• Hands-on and operationally grounded including working alongside the team in day-to-day operations as part of a lean structure.
• Good organisational and coordination skills, with the ability to manage multiple concurrent tasks and respond to changing operational priorities.
• Strong interpersonal and communication skills able to work effectively with internal departments, external vendors, visiting artists, and other stakeholders.
• Meticulous attention to detail in operational execution, documentation, and record-keeping.
• Proficiency in Microsoft Office suite.
• Irregular working hours, including evenings and weekends, will be required in support of Esplanade's programming calendar and operational commitments.