Assistant Manager, Internship

Nanyang Technological University; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NTU's Career & Attachment Office seeks an Assistant Manager, Internship to oversee end-to-end internship programme operations and to drive student participation and success. You will manage processes, guide students, and collaborate with host organisations and colleges to optimise placements.

The role requires a Bachelor's degree and at least five years of relevant experience, with strong communication skills and a collaborative mindset to support youth career journeys.

Qualifications

• Bachelor's degree in any discipline from a recognised university.
• Minimum 5 years of work experience.
• Strong written and verbal communication skills.
• A collaborative team player who contributes actively to team success.
• Comfortable with data, systems, managing structured processes and adhering to established policies and administrative frameworks.

Responsibilities

• Oversee the end-to-end management of internship programmes and internship operations.
• Develop strategies to increase internship opportunities and facilitate student participation.
• Monitor internship progress and address potential issues to support successful placement.
• Provide guidance to students on internship matters.
• Address internship-related issues raised by students or host organisations, including complex case management.
• Engage with colleges/entities to collaborate on managing internship placements and increase student readiness.
• Develop and maintain host organisations to support uptake of students in internships.
• Collaborate with internal stakeholders to support students' internship search journey.
• Lead and participate in adhoc projects in operations, data analysis, or communications.
• Adopt and use new technology/systems to improve overall performance and workflows.

Skills

Communication skills

Team player

Data literacy

Operations management

Education

Bachelor's degree in any discipline

Job description

The Assistant Manager, Internship

serves as both an individual contributor and deputizes for the Team Manager in the administration of designated internship programmes under the NTU Career & Attachment Office's Internship team. The Internship team facilitates internships for all NTU undergraduates to enhance their career readiness. It strives to improve internship participation and experiences for both students and host organisations by providing a unified platform for engagement, communication, and support.

The incumbent's role is to take responsibility towards the following areas of work:

Programme Operations and Service Management

• Oversee the end-to-end management of internship programmes, including:
• Manage the internship operations and work processes.
• Develop strategies to increase internship opportunities and facilitate students' participation and placement.
• Monitoring the internship progress and proactively identify and pre-emptively address potential issues that may arise to support successful effective placement and completion.
• Provide guidance and advice to students on internship matters.
• Addressing and resolving common internship-related issues raised by either students or host organisations, including supporting the team on complex case management issues.

Account Management and Stakeholders Management

• Engage with the college and/or schools to collaborate in managing and optimizing internship placement and increase students' career readiness for internship.
• Develop & maintain new and existing partners (host internship organisations) to support their requisition and increase their uptake of students in internship.
• Collaborate with the respective internal stakeholders to ensure the provision of support for students' internship search journey for an internship placement.

Team Management

• Support team members in performing their assigned roles and responsibilities.
• Support the Team Manager to ensure continuity of operations and overcome potential changes and challenges.
• Collaborate across intra-teams to drive optimal operational performance through strong partnerships and coordinated.

Performance Reporting

• Supervision and Management
• Prepare and work with data and statistics for tracking and reporting.
• Analyse data and develop data insights for strategic planning.

Adhoc Projects and Initiatives

• Lead and play a key role adhoc projects in areas of operations, data analysis and/or communications.
• Seek to adopt and use new technology/system to improve overall performance and outcome.
• Contributes in the solutioning for continuous improvement on workflows and stakeholder management.

Job Requirements

• Bachelor's degree in any discipline from a recognised university.
• Relevant work experience preferably in internship management, programme/project management, customer service management and process engineering.
• Successful track record in the managing of internships and cooperative education is highly advantageous.
• Minimum 5 years of work experience.
• Basic understanding about tertiary education landscape, career development and job market.
• Strong written and verbal communication skills.
• A collaborative team player who contributes actively to team success.
• Demonstrated passion for supporting youth in their career journeys.
• Comfortable with data, systems, managing structured processes and adhering to established policies and administrative frameworks.

We regret that only shortlisted candidates will be notified.

Hiring Institution

NTU

A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes - the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering - and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg

About NIE

About RSIS

About LKCMedicine

About NTUItive