Assistant Manager, Innovation & Improvement

NHG Health; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Woodlands Hospital is seeking an Assistant Manager, Innovation & Improvement to support structured hospital-wide improvement and AI-related initiatives. You will work with clinical, operational and corporate teams to drive projects, coordinate pilots, and track outcomes.

The role emphasizes capability building, collaboration across departments, and sustaining an improvement culture to enhance patient care and operational efficiency.

Qualifications

• Degree in any discipline, preferably in Business Management, Healthcare Management, or related fields.
• 1–2 years of experience (Senior Executive) or 3–4 years (Assistant Manager) in healthcare, public sector, or large organisations.
• Clinical operations experience is preferred.
• Experience supporting or leading cross-functional improvement or transformation initiatives.
• Familiarity with programme tracking, reporting, or coordination roles.

Responsibilities

• Support the facilitation of improvement initiatives, including workshops and capability-building sessions (e.g. Value Stream Mapping, Lean methodologies).
• Coordinate and track progress of improvement initiatives across cycles (e.g., 3, 6, 9, 12 months).
• Provide day-to-day support to project leads to ensure timely execution and implementation.
• Collaborate with clinical, operational, and administrative teams to adopt improvement practices.
• Design and deliver improvement capability programmes with central functions.

Skills

Facilitation

Analytical thinking

Project coordination

Multi-tasking

Clear communication

Education

Bachelor’s degree

Job description

Assistant Manager, Innovation & Improvement

Family Group: Administration

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person-centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team-based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness - we are building a healthier future for all.

Why This Role Matters

Innovation and continuous improvement are key enablers of a next-generation hospital. The Senior Executive / Assistant Manager supports the implementation of hospital-wide improvement, innovation, and AI-related initiatives.

In this role, you will work with clinical, operational, and corporate teams to support the execution of structured improvement projects, facilitate capability building, and coordinate innovation pilots and transformation efforts. You will contribute to strengthening improvement culture and ensuring initiatives are well-executed and tracked for outcomes.

What You Will Drive

• Support the facilitation of improvement initiatives, including workshops and capability-building sessions (e.g. Value Stream Mapping, Lean methodologies).
• Work with clinical and operational teams to translate ideas into structured improvement projects with defined problem statements, timelines, and success metrics.
• Coordinate and track progress of assigned improvement initiatives, including monitoring outcomes across review cycles (e.g. 3, 6, 9, and 12 months).
• Provide day-to-day support to project leads to ensure timely execution and implementation of initiatives.

2. Internal Partnerships & Capability Building

• Work closely with stakeholders across clinical, operational, and administrative teams to support adoption of improvement practices.
• Support the coordination and sustainability of an Improvement Champion Network across departments.
• Assist in the design and delivery of improvement capability programmes (e.g. Lean training, quality improvement initiatives) in collaboration with central functions such as Quality, Risk and Safety Office.
• Support organisation-wide engagement activities such as Quality & Value festivals, learning forums, and internal workshops.
• Contribute to communication efforts that promote innovation and continuous improvement culture.

3. External Partnerships & Innovation Support

• Support coordination with external partners (e.g. CHI and other collaborators) for improvement and innovation projects.
• Assist in tracking and reporting of grants or funding related to improvement initiatives.
• Support departments in operationalising pilots, trials, and prototyping efforts within clinical or operational settings.
• Support the coordination of benchmarking exercises, award submissions, and recognition initiatives.
• Assist in collation of data, documentation, and materials from various departments, ensuring consistency and accuracy.
• Prepare reports, dashboards, and presentation materials for management updates and committees.

What You Bring

Education & Experience

• Degree in any discipline, preferably in Business Management, Healthcare Management, or related fields.
• 1-2 years of relevant working experience (Senior Executive) or 3-4 years (Assistant Manager), preferably in healthcare, public sector, or large organisations.
• Clinical operations experience is preferred
• Demonstrated experience supporting or leading cross-functional improvement or transformation initiatives.
• Experience working with cross-functional stakeholders (clinicians and operations leaders) is advantageous.
• Familiarity with programme tracking, reporting, or coordination roles will be beneficial.

Professional Skills & Attributes

• Good facilitation and stakeholder engagement skills, with the ability to support workshops and discussions.
• Structured and analytical thinker, able to organise information and support problem-solving initiatives.
• Strong coordination and project management skills, with attention to detail.
• Able to manage multiple tasks and priorities in a dynamic environment.
• Clear and effective communicator, comfortable working with diverse stakeholders.

Why This Role?

This role offers an excellent opportunity to gain hands-on experience in innovation, quality improvement, and healthcare transformation within a next-generation hospital. You will play an active role in supporting initiatives that improve patient care, operational efficiency, and organisational capabilities.

By contributing your coordination, analytical, and facilitation skills, you will help advance Woodlands Hospital's mission to deliver sustainable, high-value, and future-ready healthcare.