Assistant Manager Cum Sales Consultant

DERMEDIC PRIVATE LIMITED; Singapore; On-site; SGD 56,000 - 89,000; Full time

Benefits offered by this job

Sales commission/incentives

Job summary

Fat Hope in Singapore is seeking an experienced Outlet Operations Manager to lead daily operations across Bugis Junction and Aperia Mall, supervise staff, ensure service standards and customer satisfaction.

You will drive sales through consultations, promotions and effective planning with the marketing team; 5+ years in beauty/wellness preferred; weekend availability required.

Qualifications

• 5+ years in beauty, slimming, aesthetics or wellness required.
• Experience in beauty sales, consultations and package sales.
• Strong leadership and people-management skills.
• Sales-driven, proactive and confident in achieving targets.
• Good communication and customer service skills.
• Able to manage multiple outlets and work independently.
• Comfortable working retail hours, including weekends when required.

Responsibilities

• Oversee daily operations across Bugis Junction and Aperia Mall outlets.
• Manage staff schedules, manpower allocation and daily workflow.
• Guide, motivate and supervise the team.
• Maintain service standards, outlet cleanliness and customer satisfaction.
• Handle customer enquiries, feedback and service recovery when required.
• Conduct customer consultations to understand slimming and wellness goals.
• Recommend suitable treatments and packages based on individual needs.
• Drive sales performance and achieve monthly sales targets.
• Follow up with customers to encourage retention, repeat visits and package renewals.
• Monitor outlet sales performance and identify areas for improvement.
• Work closely with the marketing team to plan and execute promotions and campaigns.
• Communicate ongoing promotions to staff and ensure effective implementation.

Skills

Leadership

People management

Sales

Communication

Customer service

Multi-outlet management

Flexibility

Job description

Key Responsibilities

Outlet Operations & Team Management

• Oversee daily operations across our Bugis Junction and Aperia Mall outlets.
• Manage staff schedules, manpower allocation and daily workflow.
• Guide, motivate and supervise the team.
• Maintain service standards, outlet cleanliness and customer satisfaction.
• Handle customer enquiries, feedback and service recovery when required.

Sales & Business Development

• Conduct customer consultations to understand their slimming and wellness goals.
• Recommend suitable treatments and packages based on individual needs.
• Drive sales performance and achieve monthly sales targets.
• Follow up with customers to encourage retention, repeat visits and package renewals.
• Monitor outlet sales performance and identify areas for improvement.

Marketing & Promotions

• Work closely with the marketing team to plan and execute promotions and campaigns.
• Communicate ongoing promotions to staff and ensure effective implementation.

Requirements

• Prior experience (5 years) in the beauty, slimming, aesthetics or wellness industry is required.
• Experience in beauty sales, consultations and package sales.
• Strong leadership and people-management skills.
• Sales-driven, proactive and confident in achieving targets.
• Good communication and customer service skills.
• Able to manage multiple outlets and work independently.
• Comfortable working retail hours, including weekends when required.

What We're Looking For

Someone who can lead by example, take ownership of daily operations and build genuine relationships with customers.

At Fat Hope, we believe in honest recommendations, bespoke care and no hard selling. We want someone who shares these values while helping the business grow.

Work Locations

Bugis Junction & Aperia Mall (alternate outlets)

Salary: Competitive basic salary + sales commission/incentives (commensurate with experience).