Assistant Manager, Client Management

Marsh McLennan; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Job summary

Marsh Risk is seeking a capable professional to join our Singapore retail broking team. This hybrid role requires in-office presence at least three days a week and focuses on client management, account servicing, and cross-functional collaboration to support growth and client satisfaction.

You will analyze client research, prepare benchmarking studies and risk maps, and help maintain communications with diverse accounts, ensuring high-quality service and timely billing processes.

Qualifications

• Bachelor’s degree with 2 to 5 years of experiences within insurance industry.
• Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.

Responsibilities

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, benchmarking studies and creating risk maps for internal and external use.
• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including billing transactional work, calendars and timelines, liaising between internal senior professionals and business accounts, and representing the business to ensure satisfaction, compliance and growth focus.
• Manages account concerns or issues and elevates when necessary to senior colleagues.
• Collects insights on relationship satisfaction and reports results to senior colleagues with context and suggestions to ensure retention.
• Begins to build relationships with professional counterparts at client organizations and stays informed on service offerings and market trends to enrich work and sales capability.

Skills

Insurance knowledge

Account management

Communication skills

Negotiation

Education

Bachelor’s degree with 2–5 years of experience

CGI or equivalent (ANZIIF/ACII advantageous)

Job description

Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Singapore retail broking team (non-specialty) team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional broking team based in Singapore. This role will offer the successful candidate fantastic exposure across a small team and a steep learning curve which in turn will offer great opportunities for career development.

We will count on you to:

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.

• Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.

• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.

• Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to elevate up to senior colleagues.

• Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.

• Begins to build relationships with professional counterparts at client organizations.

• Maintains a fluency in the Company’s various service offerings and market trends to enrich work performed and develop sales capabilities.

What you need to have:

• Bachelor’s degree with 2 to 5 years of experiences within insurance industry.

• Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.

What makes you stand out:

• Strong negotiation, presentation and problem solving skills.

• Highly motivated, team player with good interpersonal skills.

• Ability to navigate swiftly in a fast paced environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.