Assistant Manager, Business Enablement

Grab; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab is seeking an experienced Operations Enablement professional to drive AI and automation-enabled improvements across live services. You will observe workflows, analyse data, and redesign processes to deliver measurable gains in productivity and quality.

You will lead the operations AI transformation, turning new ideas into operating models and working closely with business teams. This role is onsite at Grab's Singapore offices with travel to One North for meetings.

Qualifications

• 5+ years in operations with live service responsibility.
• Experience using dashboards to diagnose and redesign end-to-end workflows.
• Experience piloting changes and embedding improvements into operations.
• Applied AI, automation experience to improve workflows.
• Ability to translate goals into practical processes and plans.
• Strong stakeholder influence while remaining hands-on.

Responsibilities

• Diagnose problems via observation, data, and input; drive improvements from design to stabilisation.
• Define and deliver the operations AI and automation roadmap.
• Build simple AI or automation solutions or translate needs for technical partners.
• Partner with teams to turn ideas into processes, resource plans, service measures.
• Create process maps, SOPs, training, and performance metrics.
• Measure sustained benefits in productivity, cost, quality, risk, or service.

Skills

Operations leadership

Live service accountability

Dashboards diagnostics

AI and automation

Process redesign

Stakeholder influence

Education

Lean/PMP certification

Tools

SQL

BI tools

Scripting

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Platform Experience, part of Grab's Singapore Country Operations, manages and improves services for partners, customers and business teams. We oversee platform support and operations, while helping teams improve processes, apply AI and automation, and operationalize new projects.

Get to Know the Role

Reporting to the Head, Platform Experience, you will establish Business Enablement as a hands-on operational improvement capability—not a product management, technology delivery or Project Management Office function.

You will work with teams to observe workflows, analyse data, identify causes, redesign processes and implement improvements. As part of the operations AI transformation programme, you will turn new ideas into operating models and improve existing workflows with AI and automation.

You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.

The Critical Tasks You Will Perform

• Diagnose operational problems through workflow observation, process-owner input and data analysis; lead improvements from design and pilot through implementation and stabilisation.
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
• Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
• Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.

What Essential Skills You Will Need

• At least 5 years in operations, with direct accountability for a live service, workflow or performance measure.
• Experience using dashboards or equivalent tools to diagnose operational problems and redesign end-to-end workflows.
• Experience piloting changes, implementing improvements and advocating successful solutions into business-as-usual operations.
• Applied experience using AI, automation or latest technology to improve a workflow or decision.
• Turn broad goals into practical processes and resource plans.
• Experience influencing stakeholders while remaining hands-on in delivery.

Good to Have

• SQL, business intelligence or basic scripting skills.
• Lean, PMP or equivalent certification.
• Experience launching operations for new products or business models, or establishing a new operations capability.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.