Assistant Manager (Audience Experience)

Singapore Chinese Orchestra Co. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Chinese Orchestra Co. Ltd. is seeking an Assistant Manager/Manager (Audience Experience) to drive audience growth and engagement. You will oversee ticketing operations, manage FSCO memberships, and nurture relationships with concertgoers and partners.

The role requires coordinating with internal teams to deliver seamless customer experiences, while front-of-house duties and group bookings help meet revenue goals. English and Chinese communication skills are essential.

Qualifications

• At least 3 years of relevant experience in ticketing, audience development, membership management, or customer experience.
• Bachelor's degree in any discipline.
• Experience managing ticketing systems and event sales operations is advantageous.
• Strong interpersonal and relationship management skills with patrons, partners and stakeholders.
• Highly organized with strong project management abilities.
• Good verbal and written skills in English and Chinese for working with bilingual stakeholders.
• A proactive team player who can work independently with attention to detail.
• Passion for performing arts and cultural sector.
• Willing to work weekday evenings and weekends for front-of-house duties.

Responsibilities

• Oversee ticketing operations for concerts and events, including configuration, sales monitoring, reporting, and troubleshooting.
• Support ticket sales campaigns and optimize attendance with marketing and programming teams.
• Manage ticketing platforms to ensure a seamless customer journey online and on-site.
• Collaborate with corporate, community, and cultural partners on ticketing initiatives and promotions.
• Perform front-of-house duties at concerts and events to ensure smooth audience operations.
• Drive and manage group ticket bookings with educational institutions, arts groups and community organisations to meet revenue goals.
• Develop and implement strategies to grow, engage, and retain FSCO members.
• Plan and manage membership programmes, including member-exclusive events, benefits, and communications.
• Oversee membership registrations, renewals, and patron relationship management.
• Track and analyse membership data and engagement metrics to strengthen audience loyalty.
• Manage customer enquiries and post-concert feedback with a focus on service excellence.
• Ensure high standards of service across all touchpoints and assist with wider marketing activities when required.

Skills

Ticketing

Audience development

Membership management

Customer experience

Stakeholder engagement

Project management

Education

Bachelor's degree

Tools

Ticketing platforms

Job description

ASSISTANT MANAGER/MANAGER (AUDIENCE EXPERIENCE)

This role is responsible for driving audience growth and engagement for the Singapore Chinese Orchestra. The Manager oversees ticketing operations, leads the development of membership programmes, and cultivates strategic partnerships to expand audience reach. Working closely with internal teams, the Manager ensures a seamless customer experience while strengthening relationships with concertgoers, members, and the community.

Job Responsibilities

Ticketing and Sales Operations

• Oversee ticketing operations for concerts and events, including ticket configuration, sales monitoring, reporting, and troubleshooting.

• Work closely with the marketing and programming teams to support ticket sales campaigns and optimise attendance.

• Manage ticketing platforms to ensure a seamless customer journey across online and on-site sales.

• Support collaboration with corporate, community, and cultural partners on ticketing initiatives and promotions.

• Perform front-of-house duty at concerts and events (to ensure smooth audience operations.

• Drive and manage group ticket bookings with educational institutions, arts groups and community organisations to meet ticket revenue goals

Friends of SCO (FSCO) Membership

• Develop and implement strategies to grow, engage, and retain FSCO members.

• Plan and manage membership programmes, including member-exclusive events, benefits, and communications.

• Oversee membership registrations, renewals, and patron relationship management.

• Track and analyse membership data and engagement metrics to strengthen audience loyalty

Customer Experience

• Manage customer enquiries and post-concert feedback

• Ensure high standards of service, responsiveness and audience satisfaction across all touchpoints

• Work with the Marketing Communications team to support wider marketing and communications activities when required

Job Requirements

• At least 3 years of relevant experience in ticketing, audience development, membership management, or customer experience.

• Bachelor's degree in any discipline.

• Experience managing ticketing systems and event sales operations will be an advantage.

• Strong interpersonal and relationship management skills, with the ability to engage patrons, partners and stakeholders.

• Highly organised with strong project management abilities.

• Good verbal and written skills in both spoken English and Chinese for working with English and Chinese-speaking stakeholders.

• A proactive team player who can work independently, takes initiatives, with an eye for details.

• Passion for the performing arts and cultural sector

• Willing to work weekday evenings and weekends for front-of-house duty during concerts and events