Assistant Manager (10019) - Alexandra Hospital

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National University Health System Pte. Ltd. seeks a Senior Executive / Assistant Manager / Senior Assistant Manager to support inpatient operations and project management for ward infrastructure improvements at the Alexandra Campus redevelopment.

You will work with Nursing, operations and IT teams to ensure safe, efficient and patient-centered care. The role emphasizes leadership in strategic planning, process improvement, and cross-functional collaboration, with responsibilities spanning daily

Qualifications

• Recognised degree in any discipline.
• Healthcare experience is advantageous.
• Minimum two years' experience for Assistant Manager and above.
• Strong analytical, organisational, coordination and communication skills.
• Proficient with MS Office applications and project management basics.

Responsibilities

• Oversee daily operations of assigned inpatient wards and support services for seamless patient experience.
• Collaborate with Ward Nurse Manager and stakeholders to resolve process issues.
• Drive performance improvements in customer experience and resource utilisation.
• Plan and track ward infrastructure/projects to minimize disruption and stay within budget.
• Support annual planning cycles including budgets and training requirements.
• Contribute to hospital-wide projects and quality improvement initiatives.
• Handle service issues and contribute to policy updates as needed.

Skills

Analytical skills

Organizational skills

Coordination

Interpersonal skills

Communication skills

Project management

MS Office proficiency

Hospital operations knowledge

Education

Bachelor's degree in any discipline

Tools

MS Office / Microsoft Word & Excel & PowerPoint

Job description

Overview

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities

Leadership and Strategic Planning

• Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines.These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:adequate planning of project phases and bed closures to minimize disruption to inpatient operations,user requirements are adequately captured in project specifications,site works are carried out in compliance to hospital standards e.g. infection control,projects are completed on time and within budget.
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Requirements

• Recognised Degree in any discipline
• Healthcare experience will be advantageous.
• Min two years working experience for Assistant Manager and above.
• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• Positive, pro-active, motivated with "can-do" attitude
• Ability to multi-task and work independently and as a team
• Service oriented and customer focused
• Fresh graduates are welcome to apply.

*Only Singapore Citizens and Singapore Permanent Residents may apply.