Assistant General Manager (Township)

EM Services Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

EM Services Pte Ltd is a leading township and estate management company in Singapore seeking an experienced professional to manage business analysis, process improvement and transformation initiatives. You will lead UAT, design solutions, and oversee cross-functional contract administration for town council programs.

Responsibilities include maintenance planning, budgeting, stakeholder engagement, and ensuring compliant financial and operational processes within the Town Council framework.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Experience in business analysis and process improvement.
• Experience leading UAT and implementation activities.

Responsibilities

• Prepare and review planned maintenance programs and alterations.
• Oversee contract administration for Council projects.
• Regulate common property use and fee collection.
• Coordinate 24-hour lift rescue and call centre services.
• Liaise with councillors, residents and authorities to enhance operations.

Skills

Business analysis

Process improvement

Transformation

Requirements gathering

UAT/Implementation

Power Platform

RPA/AI-enabled solutions

Lean/Six Sigma

Education

Degree in Business/Finance/IS or equivalent

Tools

Power Platform

ERP implementation

Job description

Responsibilities

Maintenance Management

• Prepare and implement (include review) planned routine and cyclical maintenance works/programs including improvement as well as Alterations & Additions works
• Contract administration and management, including supervision as SO of the Council, for works and projects called and awarded by the Council
• Regulate and control the use of the common property & open spaces including the collection of charges and fees prescribed
• Oversee the provision of the 24-hour lift rescue, tradesmen, and call centre services
• Perform the role of General Manager of the Town Council, ifrequiredand delegated with the requisite authority responsible for the day-to-day management and administration of the functions and affairs of the Council in compliance with the Town Councils Act and the Town Council Financial Rules
• Provide innovative and practical ideas when reviewing work methods and contract specifications, sourcing for and evaluating new products and specifications to meet current and evolving needs of the Town Council
• Undertake feasibility studies, recommend and implement approved town improvement projects
• Establish good rapport and working relationships withcouncillors, residents, grassroots as well as civicorganisations, government authorities to enhance the Town Council’s reputation and effectiveness of its operations
• Enforcement of the by-laws enacted by the Council for regulating the control, management, maintenance, administration, use & enjoyment of the common property & open spaces of the Town
• To meet the TCMR KPIs, other deliverables set by the Council in the MA Contract
• Liaise with the general managers of other business units and HQ to coordinate company’s business development, corporate planning and the marketing of its services and products

Financial and Arrears Management

• Oversee the administration and management of the Town Council’s accounting system and all financial matters, in compliance with the Town Councils Acts, Town Councils Financial Rules, Town Council’s Accounting Policies, Statutory Requirements etc
• Effective management of the service & conservancy and other charges/income as well as fixed assets of the Town Council
• Prepareaccurateandtimelysubmission of the Town Council’s annual budget (including SupplementaryBudget whererequired)comprisingroutine maintenance fund, sinking fund, lift replacement fund, town improvement fund,cashand capital expenditure; annual accounts; monthly management reports
• Ensure that the finances and accounts of the Town Council are kept and incurred in compliance with theTown Councils Financial Rules and within the budget approved by the council
• Management and monitoring of the Town Council’s Funds
• To prepare and liaise with the Auditor-General or such other auditors to be appointed for the annual auditof the accounts of the Council.
• To act on behalf and liaise with the various tax authorityregardingthe tax affairs of the Council.

Human Resource and Administration

• Conduct regular staff meeting
• Conduct open performance appraisal bi- annually
• Ensure that staffs receive proper training by assessing their trainingneeds and ensuring that all newstaffs are placed on the OJT programme
• Manage the operating cost/bottom line of the business unit
• To take on the role of a trainer, coach,mentorand people developer of the staff of the BU
• To align training needs of BU staff to achieve the BU’s goals

Publicity and Community Relations

• Oversee the development, planning and implementation of Town Council’s publicity and communication plans
• Oversee,manageandmaintainthe Town Council’s communication platforms which include website, digital/traditional notice boards, social media etc.
• Oversee the production of the Town Council’s newsletters, annual report, ad hoc publications and other publicity materials e.g. educational posters, banners etc.
• Media Engagement
• Plan and organise publicity events for Upgrading Programs such as NRP,ROS ,major improvement projects (launching and completion ceremonies), civic/educational campaigns
• Oversee/conduct surveys
• Attend grassroots/community events, dialogues, town hall meetings

Requirements

Qualifications

• Degree in Business, Finance, Information Systems or equivalent

Specific Skills/Knowledge

• Experience in Business Analysis, Process Improvement, Transformation or Shared Services environments
• Strong experience in process mapping, requirements gathering and solution design
• Experience leading UAT and implementation activities

Competencies

• Experience in Finance Shared Services, ERP implementation or digital transformation projects
• Exposure to Power Platform, workflow automation, RPA or AI-enabled solutions
• Knowledge of process improvement methodologies (Lean, Six Sigma, Continuous Improvement)

About Us:

EM Services Pte Ltd is a leading township and estate management company in Singapore with more than 35 years of experience in managing residential, commercial and public-use properties. Established in 1988, the company works closely with public agencies and community stakeholders to deliver reliable, sustainable and people-centred estate management services.

At EM Services, we deliver integrated facilities management and maintenance solutions that keep buildings, infrastructure and communities operating safely and efficiently. Our people are at the heart of everything we do, ensuring reliable service and operational excellence every day.