Assistant Front Office Manager/ Front Office Manager

HOTEL GRAND CENTRAL LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore seeks a Front Office Manager to oversee day-to-day operations, ensuring a high level of customer service. The role involves collaboration with the Area General Manager, maintaining budgeted departmental costs, and managing staff-related issues. Candidates should have a minimum of 3 years experience in a similar position within the hotel industry.

Qualifications

• Minimum of 3 years in a similar position or equivalent capacity in the hotel industry.

Responsibilities

• Oversee day-to-day operations of the front office.
• Ensure high level of customer service for hotel guests.
• Collaborate with Area General Manager and staff.
• Maintain departmental costs within budget.
• Handle staff-related issues and performance management.

Skills

Strong leadership skills

Excellent customer service

Interpersonal skills

Ability to work in a fast-paced environment

Job description

Reporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service.

Job Descriptions

• Collaborate with the Area General Manager and staff to achieve maximum occupancy, profitability, staff development, and customer satisfaction.
• Maintain departmental costs within budgeted parameters.
• Review the night audit checklist and banking reports daily, following up on significant variances and disputes.
• Ensure effective control, planning, organizing, directing, and controlling all aspects of the Front Office Department (guest registration, telephone services, and concierge).
• Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and other HR matters.
• Evaluate training and development initiatives for Front Office personnel and monitor results to increase productivity and performance.
• Monitor room sales, manage overbooking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
• Ensure credit limits are maintained and all credit card transactions are authorized.
• Conduct staff briefings before and after each shift.
• Review and analyze all Front Office reports to ensure data accuracy and proper hotel positioning.
• Report and investigate departmental accidents, implementing corrective actions to prevent recurrence.
• Ensure new employees are inducted and provided with necessary training manuals and resources.
• Handle guest queries and feedback effectively.

Job Requirements

• Strong leadership skills
• Excellent customer service and interpersonal skills
• Ability to work in a fast-paced environment
• Minimum of 3 years in a similar position or equivalent capacity in the hotel industry