Assistant Director (Marketing and Operations)

Singapore University of Social Sciences; Singapore; Hybrid; SGD 180,000 - 300,000; Full time

Benefits offered by this job

Competitive Pay

Hybrid Work

Medical Benefits

Flex Benefits

Family Care Leaves

Volunteer Leaves

Wellness & Recreation

Lifelong Learning

Career Development

Job summary

Singapore University of Social Sciences (SUSS) invites a senior leader to drive operational and marketing transformation for SUSS Academy, supporting growth, learner engagement and a scalable, AI-first operating model.

You will lead a hybrid team across operations and marketing, shape omnichannel strategies, manage performance, budget and partnerships, and ensure exceptional learner experiences across delivery modes.

Qualifications

• Senior leadership with 12–15 years of experience in operations and marketing.
• Proven success growing B2C channels and leading organisational change.
• Data-driven approach to performance and revenue growth.

Responsibilities

• Lead operational transformation: redesign workflows, AI-enabled processes, KPIs and service standards.
• Develop omnichannel B2C strategy to boost learner acquisition and engagement; collaborate with functions and external bodies.
• Lead Operations & Marketing teams; build capabilities in AI, CRM, lead conversion and learner advisory services.
• Improve end-to-end learner journey across delivery modes; use feedback to guide improvements.
• Partner on enrolment and revenue forecasts; manage operational P&L and marketing budget.

Skills

Leadership

Strategy

Data-driven

AI/Automation

Stakeholder Management

Change Management

Communication

Job description

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

Lead operational and marketing transformation to support SUSS Academy’s growth, strengthen learner engagement and build a scalable, AI-first, people-centred operating model.

What You Will Be Doing

Key Responsibilities

• Operational transformation:Redesign workflows and team structures, introduce AI-enabled processes, and establish clear responsibilities, handoffs, KPIs and service standards.
• Marketing and growth:Develop an omnichannel B2C strategy, strengthen brand positioning, and drive learner acquisition for executive and AI-led programmes. Collaborate with Communications & Marketing, Alumni Relations and professional bodies to reach mid-career PMETs, particularly in the care and social impact sectors.
• Team leadership:Lead and develop the Operations and Marketing team, strengthening capabilities in AI, CRM, lead conversion and learner advisory services. Build accountability, continuous improvement and succession readiness.
• Learner experience:Improve the end‑to‑end learner journey across all delivery modes, including website usability, enrolment and post‑course engagement. Use learner feedback and satisfaction measures to guide improvements.
• Commercial performance:Partner with Portfolio and Business Development leads on enrolment and revenue forecasts. Manage the operational P&L and marketing budget, tracking returns against training places and revenue.

Job Requirements

• 12–15 years of relevant experience, including at least 5 years in senior leadership overseeing operations and marketing.
• Proven success in growing B2C channels and leading organisational, process and team transformation.
• Strong people leadership skills, with the ability to develop and retain teams through change.
• Strategic and commercially focused, with a data‑driven approach to performance and revenue growth.
• Digitally fluent and keen to apply AI and automation to improve productivity.
• Strong communication and stakeholder engagement skills.
• Motivated by workforce development, social impact and the care sector.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You willgainaccess to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement(Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & RecreationActivities
• Lifelong Learning Opportunities
• Career DevelopmentOpportunities throughInternalJobPostingsandTransfers