Assistant Director, Health & Social Integration

changi general hospital pte ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Changi General Hospital Pte Ltd is seeking a Wellbeing Coordinator to lead a multidisciplinary team in delivering integrated, person-centred health and social care within the SingHealth region. You will drive strategic decisions, manage partnerships, and shape care models to meet population needs.

The role requires strong leadership, excellent communication, and the ability to oversee budgets, performance metrics and staff development in a dynamic healthcare environment.

Qualifications

• Operational experience in health, social and community care sectors.
• Strong verbal and written communication skills.
• Minimum 4 years in leadership, managing teams and projects.
• Direct responsibility for major programme operations, budget or strategic direction.
• Advanced knowledge of case work, social work principles or relevant frameworks.
• Experience/accreditation in similar roles (health coach, social work) preferred.

Responsibilities

• Identify strengths/weaknesses of Wellbeing Coordinators’ role and design mitigation strategies.
• Support HOD in setting strategic vision and achieving targets and outcomes.
• Drive change management to develop new capabilities for evolving care needs.
• Establish strategic partnerships with internal and external stakeholders.
• Develop and review care models and operationalise them within the department.
• Lead interdisciplinary workgroups and influence patient care policies.
• Enhance awareness of Wellbeing Coordinators’ role within SingHealth and partners.
• Set care standards and ensure team compliance.
• Analyse data and supervise quality improvement projects and staff development.
• Monitor resource deployment and workload distribution for optimal use.
• Assist with department workplans and budget planning; ensure budget utilization.
• Generate monthly statistical reports; support staff growth and retention.
• Ensure WBC trainings and CPD for department; develop required competencies.
• Define competencies with stakeholders and develop trainings/lesson plans.
• Conduct orientation for new hires and demonstrable CPD activity.
• Guide management of complex cases and provide case escalation support.
• Provide care protocol development and periodic audits of care provision.
• Address gaps through case reviews and improve care delivery.
• Maintain high standards of care documentation and team communication.
• Ensure security and confidentiality of residents' or patients' data.

Skills

Operational experience

Verbal and written communication

Leadership experience

Programme operations oversight

Case management knowledge

Stakeholder engagement

Education

Healthcare-related degree

Job description

STATEMENT OF PURPOSE:

To be part of an integrated care team comprising Primary Care Providers, Community Nurses, Wellbeing Coordinators (WBCs), Community Partners and other care providers to provide efficient and effective integrated person-centred health and social care to residents residing in SingHealth region.

DUTIES& RESPONSIBILITIES:

• Identify the strengths, weaknesses, opportunities, and threats facing Wellbeing Coordinators’ role in the evolving healthcare landscape. Design strategies to mitigate the challenges and develop newly identified opportunities.
• Support the HOD to set a strategic vision, make strategic decisions and plans to achieve cluster, institutional and/or departmental targets, and outcomes.
• Drive the change management process to help the team with mindset shift and developing new capabilities to support the evolving healthcare landscape.
• Identify and establish new strategic partnerships and strengthen existing partnerships with internal stakeholders as well as external agencies / partners in the development and delivery of services. Demonstrate strong understanding and appreciation of the complementary and competing needs, interests and perspectives in the landscape.
• As a domain expert, develop and review existing care models and how the department or team operationalise them.
• Lead / co-lead interdisciplinary workgroups or committees at institution or cluster levels and influence discussions on patient care, work processes and policies from the practice of a Wellbeing Coordinator.
• Create and enhance awareness of Wellbeing Coordinators and the care they provide within SingHealth and outside of SingHealth with partners and other healthcare clusters.
• Set care practice and service standards and ensure that the standards are met by the team.
• Analyse data and ground feedback to improve the effectiveness of the department or team in delivering the required services. Identify areas of improvement and supervise the team in quality improvement projects and skills development.
• Monitor, review and re-distribute resource deployment and case workload among teams to ensure optimal resource utilisation and achieve required outcomes.
• Drive or support the HOD with the department’s workplan and budget planning, and accountable for theappropriate utilisation of budget.
• Generate monthly statistical reports as required
• Support the HOD to drive the growth, development and retention of staff in the department or team.
• Track and ensure that all WBCs have undergone required trainings and competency assessments, and assist HOD in directing continuing professional development of WBCs at departmental level
• Work with key stakeholders to establish the required competencies for Wellbeing Coordinators to ensure that the department or team can support the population health needs.
• Work with key stakeholders to develop and review the trainings and lesson plans required for the department or team to be equipped with the required competencies.
• Conducts effective teaching according to lesson plan, including conducting orientation for new hires, where required
• Demonstrates motivation for self-development through continuing professional development activity.
• Guide the team in management of complex cases, ensuring that the cases are handled appropriately and staff are resourced to manage these cases in an effective and safe manner.
• Provides case consultation and guidance to junior WBCs, especially for case escalations and feedback on individual practice of junior WBCs
• Support the HOD in developing and implementing care protocols for the care setting and target population.
• Conduct periodic audits on care provision, case management and documentation by WBCs to ensure they are in accordance with established policies and procedures.
• Conduct case reviews with the department or team to address any gaps or challenges in care provision and to improve care delivery for WBCs.
• Assist HOD to ensure high standards of care documentation, self-grooming and communication among WBCs
• Ensure department or team maintain the security and confidentiality of residents or patients’ data.

JOB REQUIREMENTS:

a. Educational/ Professional Qualifications:

• Degree with 10 - 12 years’ experience and demonstrated competency Healthcare-related discipline is preferred

b. Relevant Experience & Skills

• Operational experience in and knowledge of health, social and community care sectors
• Good verbal and written communication skills
• At least 4 years of leadership experience in managing teams and driving projects to successful completion
• Direct responsibility for major programme operations, budget or strategic direction
• Advanced knowledge or experience with case work, social work principles, and/or relevant techniques and frameworks
• Relevant experience and/or accreditation in similar roles (e.g. health coach, social work etc.) is preferred

c. Qualities

• Able to empathize and relate to others while managing cultural sensitivities
• Highly experienced in supervision and leadership of team members
• Ability to think critically and make decisions in a highly complex environment
• Demonstrates high quality case management skills and practice to support teams in service delivery
• Ability to manage and negotiate with relevant agencies and stakeholders on provision of services

Part B (Work Location, Working Hours e.g. Shift Duty, Overseas Travelling Required)

• Position is based in Singapore.
• Shift duty is not required.
• Weekend duty is required to support community outreach or other events.