Assistant Director, Family Support and Development

CHINESE DEVELOPMENT ASSISTANCE COUNCIL; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

CDAC in Singapore invites a senior leadership professional to oversee the Family Service Division and lead strategies for social mobility and program outcomes across communities islandwide.

You will collaborate with social work, education, and governance teams, supervise managers, manage budgets, and drive performance while maintaining staff engagement and quality service delivery.

Qualifications

• Degree in Social Work, Psychology; a recognized social work qualification is an advantage.
• 8–10 years in social service delivery with 3–5 years in a leadership role.
• Demonstrated ability to foster multidisciplinary collaboration across social work and education.

Responsibilities

• Co-lead FSD's casework and family assistance programmes, ensuring service quality, compliance, and outcomes across a growing caseload.
• Foster close, working-level collaboration between social work and education colleagues, so families receive joined-up support.
• Support the Senior Director in translating CDAC's strategic priorities into day-to-day departmental operations.
• Supervise and develop Senior Managers and programme leads, building staff capability and sustaining high staff engagement while driving for outcomes.
• Contribute to workforce and service planning as FSD scales in line with CDAC's 2030 growth plans.
• Build and maintain outcomes measurement for family programmes, working with data and M&E colleagues to track impact beyond activity counts.
• Represent FSD in cross-departmental and inter-agency discussions with government and community partners.
• Drive integration of FSD's work with Education and Mentoring under the One CDAC agenda, including shared referrals and a common Theory of Change.
• Lead staff calmly and effectively through service incidents, complaints, or crises as they arise.
• Manage departmental budget, reporting, and governance requirements in partnership with Operations and Finance.
• Deputies for the Senior Director as required.

Skills

Cross-functional leadership

Stakeholder management

Analytical skills

Multidisciplinary collaboration

People leadership

Education

Degree in Social Work or Psychology

Job description

CDAC is a Singapore self-help group dedicated to enabling upward social mobility for lower-income Chinese Singaporean families, throughprogrammesspanning education, family support, and mentoring delivered across a growing network ofcentresislandwide.

Key Responsibilities

• Co-lead FSD's casework and familyassistanceprogrammes, ensuring service quality, compliance, and outcomes across a growing caseload

• Foster close, working-level collaboration between social work and education colleagues (and other disciplines as needed), so families receive joined-up rather than siloed support

• Support the Senior Director in translating CDAC's strategic priorities — including the Self and Relationships practice framework — into day-to-day departmental operations

• Supervise and develop Senior Managers andprogrammeleads, building staff capability and sustaining high staff engagement while driving for outcomes

• Contribute to workforce and service planning as FSD scales in line with CDAC's 2030 growth plans

• Build andmaintainoutcomes measurement for familyprogrammes, working with data and M&E colleagues to track impact beyond activity counts

• Represent FSD in cross-departmental and inter-agency discussions, including with government and community partners, advocating for families where needed

• Drive integration of FSD's work with Education and Mentoring under the One CDAC agenda, including shared referrals and a common Theory of Change

• Lead staff calmly and effectively through service incidents, complaints, or crises as they arise

• Manage departmental budget, reporting, and governance requirements — including compliance and risk management — in partnership with Operations and Finance

• Deputisefor the Senior Director asrequired

Requirements

• Degree in Social Work, Psychology, or a related discipline; arecognisedsocial work qualification is an advantage

• At least 8–10 years of experience in social service delivery, with at least 3–5 years in a leadership or supervisory capacity

• Demonstrated ability to foster multidisciplinary collaboration, ideally spanning social work and education or similar domains

• Ability to perform well under pressure, witha track recordof driving outcomes whilemaintaininghigh staff engagement and morale

• Sound financial and budget management skills, including experience withprogrammefunding and resource planning

• Working knowledge of compliance, risk management, and quality assurance practices in a social service setting

• Experience working within Singapore's social service ecosystem

• Strong analytical skills, with experience using data to informprogrammeand service decisions

• Excellent stakeholder management and communication skills, both written and verbal, in English and, preferably but not necessarily,Mandarin

A senior leadership role with genuine influence over the direction of a growing department, a clear pathway for career progression, and the opportunity to shape how a leading self-help group supports lower-income families in Singapore.