Assistant Development Partner (Support), Financing Programme Management [Contract]

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division is seeking a candidate to support Enterprise Singapore's financing programmes by overseeing PFI reporting and claims operations. The role focuses on accurate, timely, and well-administered financing workflows within the Financing Ecosystem and Tax division.

The successful applicant will apply established guidelines to verify data, reconcile reports, and address inquiries from PFIs and stakeholders, while contributing to digital transformation and UAT efforts to improve

Qualifications

• Experience in financial operations, loans or claims processing using established guidelines.
• Ability to verify and reconcile financial data and reports.
• Familiarity with process transformation or system implementation and UAT.
• Strong documentation and compliance attention across multiple cases.

Responsibilities

• Verify monthly reports, loan data, and premiums received from PFIs and reconcile figures.
• Follow up with PFIs to ensure timely submissions and address outstanding items.
• Respond to stakeholder inquiries regarding monthly reporting processes and guidelines.

Skills

Financial operations

Loans/claims processing

Data verification

UAT testing

Job description

[What the role is]

This team is EnterpriseSG’s product house for financing tools that support Singapore enterprises in accessing capital for transformation and growth. Operating within the Financing Ecosystem and Tax division, the team designs, structures, and executes financing programmes as part of the agency’s broader suite of enterprise and industry development support.

[What you will be working on]

This portfolio plays a key part in delivering Enterprise Singapore’s financing programmes, ensuring that enterprises and Participating Financial Institutions (PFIs) are supported with accurate, timely, and well-administered financing operations.

PFI Reporting Management

• Verify the accuracy of monthly reports, loan data and premiums payable submitted by PFIs, ensuring figures are reconciled and discrepancies are promptly resolved.
• Proactively follow up with PFIs to ensure timely and accurate submissions, addressing outstanding items to maintain operational integrity.
• Address stakeholder enquiries relating to monthly reporting processes and guidelines, delivering clear and timely responses.

Claims Processing and Management

• Conduct thorough reviews of write-off claim submissions by PFIs, assess supporting documentation and claim conditions against guidelines, and ensure claim amounts are accurately reconciled and complete before processing.
• Oversee the validation of post-claim write-back recoveries submitted by PFIs, ensuring recoveries are correctly apportioned.
• Address stakeholder enquiries relating to claims processes and guidelines, delivering clear and timely responses to facilitate smooth claims operations.

Digital Transformation and Process Improvement

• Contribute actively to digitalisation projects aimed at improving operational efficiency and financing operations workflows.
• Perform User Acceptance Testing (UAT) for new systems, documenting findings and providing structured feedback to ensure systems meet operational requirements.

[What we are looking for]

What You’ll Be Using and Applying

• Experience in financial operations, loans/claims processing, or a related field, applying established frameworks and guidelines to assess and process cases accurately.
• Ability to verify and reconcile financial data, identify discrepancies, and ensure the integrity of reports and claims submitted by external parties.
• Familiarity with process transformation or system implementation, including the ability to contribute meaningfully to UAT and operational workflow improvements.
• Proficiency in managing documentation and compliance requirements across multiple cases simultaneously, with strong attention to detail.

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.