Assistant Client Manager

Marsh Agency; Singapore; Hybrid; SGD 60.000 - 100.000; Vollzeit

Zusammenfassung

Marsh in Singapore is seeking a talented professional to join our Corporate & Commercial team. This hybrid role requires working at least three days a week in the office and focuses on managing complex client accounts, delivering timely communications and building risk insights.

You will conduct client research, prepare benchmarking studies and develop risk maps for internal and external use while collaborating with colleagues to ensure compliance and client satisfaction.

Qualifikationen

• Bachelor’s degree or diploma with 2–3 years’ experience in the insurance industry.
• CGI or equivalent certification completed; ANZIIF or ACII is a plus.

Aufgaben

• Serve as first point of contact for day-to-day communication on numerous and/or complex accounts, following up on correspondences and managing high-quality and timely communications.
• Develop client understanding by researching client businesses, benchmarking issues and creating risk maps for internal/external use.
• Support colleagues by managing day-to-day aspects of designated accounts including billing, timelines, liaising between senior colleagues and clients, and representing the business to ensure compliance and client satisfaction.
• Manage account concerns and escalate issues timely when needed.
• Collect insights on client satisfaction and report results with context and suggestions to improve retention.
• Begin to build professional relationships with counterparts at client organizations.
• Understand Marsh's service offerings and market trends to enhance performance and sales capabilities.

Kenntnisse

Negotiation

Presentation

Problem solving

Ausbildung

Bachelor's degree or diploma with 2 to 3 years of experience within insurance industry

Certificate in General Insurance (CGI) or equivalent

Jobbeschreibung

We are seeking a talented individual to join our Corporate & Commercial team, part of our risk business at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

e Will Count On You To

• Serve as first point of contact for day-to-day communication on numerous and/or complex accounts, following up on correspondences and managing high-quality and timely communications.
• Develop and communicate an understanding of client businesses by conducting client research, analysing industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
• Support colleagues by managing day-to-day aspects of designated accounts including billing transactional work, generating and coordinating timelines, liaising between senior colleagues and clients, and generally representing the business to ensure compliance and client satisfaction.
• Manage account concerns and address issues in a timely manner, applying judgement as to when and what to escalation up to senior colleagues.
• Collect insights and information on client satisfaction and report results to senior colleagues offering context and suggestions on how best to ensure account satisfaction and retention.
• Begin to build professional relationships with counterparts at client organizations.
• Have a good understanding of the company's service offerings and market trends to enhance work performance, enrich client interactions and develop sales capabilities.

What You Need To Have

• Bachelor's degree or diploma with 2 to 3 years of experience within insurance industry.
• Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.

What makes you stand out?

• Strong negotiation, presentation and problem solving skills.
• Highly motivated, team player with good interpersonal skills.
• Ability to navigate swiftly in a fast paced environment.

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.