Assistant Centre Director

AUREUS (WEST COAST PLAZA) PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Job summary

AUREUS (WEST COAST PLAZA) PTE. LTD. is seeking a responsible individual to evaluate team performance and manage operations to ensure service excellence aligned with company values. The role involves overseeing logistics to maintain a 5-star experience, achieving sales targets, and promoting a positive workplace culture.

Additional perks include medical coverage, professional development opportunities, and complimentary music lessons. Join a vibrant and supportive company culture that prioritizes employee well-being.

Responsibilities

• Evaluate front desk team's performance for service excellence and customer satisfaction.
• Administer operations to ensure a 5-star working environment.
• Achieve monthly sales and lead generation targets.
• Promote a positive workplace culture aligned with company values.
• Ensure customer retention through effective problem-solving.
• Maintain consistent communication aligned with company values.
• Ensure compliance with the Aureus Curriculum System.
• Track and report team evaluations and improvement plans.
• Fulfill additional duties as assigned.

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback – Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience – Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth – Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management‑assigned targets.
4. Workplace Culture and Etiquette – Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management – Ensure customer retention by promoting adept problem‑solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency – Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System – Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting – Tracking and reporting team evaluations, development, and improvement plans.
9. Ad‑Hoc – Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In‑House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided