Assistant Centre Manager

aureus (thomson plaza) pte. ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Work Incentives up to $1,400 per month

Medical and Insurance Coverage

14 days of Annual Leave

In-House Learning and Development

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment provided

Job summary

Aureus (Thomson Plaza) Pte. Ltd. is seeking a motivated leader to enhance the front desk team's performance and oversee operations in Singapore. The ideal candidate will have at least 2 years of experience in a related field, with a focus on achieving sales targets and fostering a positive work environment. Strong communication skills and strategic thinking are essential for driving growth.

This role offers various perks, including work incentives, medical coverage, wellness programs, and opportunities for professional development.

Qualifications

• Minimum of 2 years experience in a related field and at least 1 year in a team-leader position.
• Ability to work on both weekends with two weekdays off.
• Goal-driven individuals must focus on growth.

Responsibilities

• Evaluate front desk team's performance and customer service.
• Oversee logistical and facilities maintenance operations.
• Achieve monthly lead generation and sales targets.
• Promote a positive work environment and execute staff welfare events.
• Ensure customer retention and uphold high service standards.
• Guarantee compliance with the Enigma curriculum system.
• Track and report team evaluations and development plans.

Skills

Strategic mindset

Critical thinking

Strong verbal communication

Strong written communication

Customer relationship management

Job description

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities. Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany‑based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Job Responsibilities

1. Performance Enhancement and Feedback – Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360‑degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience – Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well‑maintained working environment, comparable to a 5‑star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth – Achieve assigned monthly lead generation, sales/enrolments and lead‑conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on‑the‑ground mentoring and ensure they achieve their individual management‑assigned targets.
4. Workplace Culture and Etiquette – Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management – Ensure customer retention by promoting adept problem‑solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency – Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System – Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting – Tracking and reporting team evaluations, development, and improvement plans.
9. Ad‑Hoc – Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team‑leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal‑driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In‑House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided