Assistant Centre Director

enigma (gwc) pte. ltd.; Singapore; On-site; SGD 39,060 - 50,220; Full time

Benefits offered by this job

Gross Salary of $3,500 - $4,500

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training provided

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Job summary

enigma (gwc) pte. ltd. is seeking a dedicated individual to manage the front desk team and enhance the center experience. Key responsibilities include performance evaluation, sales, and maintaining a positive work culture aligned with company values.

The ideal candidate will drive customer satisfaction, ensure effective communication within the team, and comply with the Aureus Curriculum System. The position offers a gross salary of $3,500 to $4,500, medical coverage, and opportunities for professional development.

Responsibilities

• Evaluate front desk team's performance in customer service.
• Administer logistics for a 5-star experience at the center.
• Achieve monthly lead generation and sales targets.
• Promote a positive workplace culture aligned with company values.
• Ensure customer retention through problem-solving skills.
• Communicate proactively with management on issues.
• Ensure compliance with the Aureus Curriculum System.
• Track and report team evaluations and improvements.
• Fulfill additional duties assigned by management.

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in "Singapore's Fastest Growing Companies" survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback - Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360 degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience - Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well maintained working environment, comparable to a 5 star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth - Achieve assigned monthly lead generation, sales/enrolments and lead conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on the ground mentoring and ensure they achieve their individual management assigned targets.
4. Workplace Culture and Etiquette - Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management - Ensure customer retention by promoting adept problem solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency - Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System - Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting - Tracking and reporting team evaluations, development, and improvement plans.
9. Ad-Hoc - Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided