Assistant Centre Director

AUREUS (WOODLEIGH) PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

Annual leaves & sick leaves 14 days

In-house Learning & Training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

AUREUS (WOODLEIGH) PTE. LTD. seeks a Centre Leader to elevate the experience at our music centres.

You will lead the front desk team, coordinate logistics and facilities, and drive growth through sales and enrolments while maintaining exceptional customer service and a 5-star experience. The role requires a strategic mindset, strong communication, and a commitment to compliance. Weekend work is part of the schedule, with two weekdays off, and opportunities for professional development and career

Qualifications

• Minimum 2 years of experience in the related field.
• At least 1 year in a team-leader position.
• Available to work on Saturdays and Sundays with two weekdays off.
• Strategic thinker with ability to adapt to sales scenarios.
• Strong verbal and written communication skills for collaboration and leadership.
• Goal-driven with ability to prioritise tasks to drive centre growth.
• Committed to compliance and ethical business practices.

Responsibilities

• Evaluate front desk team performance through a 360-degree feedback loop with stakeholders.
• Oversee logistics and facilities to ensure a premium, 5-star service environment.
• Achieve monthly lead generation, enrolment, and conversion targets; mentor team toward targets.
• Promote a positive workplace culture and organise staff welfare events.
• Drive customer retention through problem-solving and high service standards.

Skills

Leadership

Sales

Customer service

Communication

Job description

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided