ASRS Operations Specialist

CROWN WORLDWIDE SINGAPORE; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

CROWN WORLDWIDE SINGAPORE is seeking an ASRS Operations Specialist to oversee the safe, accurate and efficient day-to-day operation of the four-way shuttle ASRS used for records management cartons. You will manage inbound storage, outbound retrieval, inventory integrity and system monitoring, coordinating with vendors for faults and planned maintenance.

The role requires hands-on experience with WMS/WCS interfaces, strong attention to detail and adherence to safety and governance standards, with

Qualifications

• Diploma or equivalent required in logistics, warehousing, mechatronics, automation or related discipline.
• Approximately five years of relevant experience in automated warehousing or ASRS operations.
• Hands-on experience with WMS/WCS interfaces, control panels, dashboards, alarms and operational reports.

Responsibilities

• Operate, monitor, start up and shut down the ASRS per approved procedures.
• Manage end-to-end movement of records cartons into/out of the ASRS; staging, induction, storage and retrieval.
• Prioritise retrieval and put-away per customer service requirements and service levels.
• Monitor system queues, throughput, alarms and exceptions via warehouse interfaces.
• Maintain safe staging areas and coordinate carton handling with warehouse staff.
• Maintain accurate carton and location records across ASRS, WMS and records systems.
• Investigate mislocations, rejected cartons, and inventory discrepancies.
• Conduct cycle counts, exception checks and stock reconciliations; document actions.
• Respond to alarms and faults using first‑line recovery procedures; escalate as needed.
• Coordinate service calls with vendors and contractors; log downtime and restoration actions.
• Prepare daily/weekly/monthly operational reports for management review.
• Ensure compliance with safety, security and data handling requirements.

Skills

WMS/WCS interfaces experience

Operational reporting

Safety practices

Education

Diploma, NITEC or equivalent in logistics, warehousing, mechatronics, automation, engineering or related discipline

Job description

The ASRS Operations Specialist is responsible for the safe, accurate and efficient day-to-day operation of the company’s four-way shuttle Automated Storage and Retrieval System (ASRS) used for records management cartons. The role owns inbound storage, outbound retrieval, inventory integrity, system monitoring, operational reporting and first‑line issue resolution, while coordinating technical faults and planned maintenance with approved vendors and internal stakeholders.

Key Responsibilities

ASRS operations

• Operate, monitor, start up and shut down the ASRS in accordance with approved procedures.
• Manage the end‑to‑end movement of records cartons into and out of the ASRS, including staging, induction, storage, retrieval and handover.
• Prioritise retrieval and put‑away activity according to customer service requirements, operational cut‑off times and agreed service levels.
• Monitor system queues, throughput, alarms and exceptions through the applicable warehouse and equipment interfaces.
• Maintain orderly and safe staging areas and coordinate carton handling with warehouse team members.

Inventory control and records integrity

• Maintain accurate carton and location records across the ASRS, WMS and records management systems.
• Investigate mislocations, rejected cartons, duplicate records, missing items and other inventory discrepancies.
• Conduct cycle counts, exception checks and stock reconciliations, and document corrective actions.
• Protect carton traceability and chain of custody throughout all system movements.

First‑line troubleshooting and vendor coordination

• Respond to operational alarms and system exceptions using approved first‑line recovery procedures.
• Distinguish operating issues from mechanical, electrical, controls or software faults and elevate promptly.
• Coordinate service calls, access, downtime and return‑to‑service checks with Dexion, Techlink, system integrators, WMS providers and other approved contractors, as applicable.
• Maintain an incident and downtime log, including fault description, impact, action taken, escalation and closure.
• Do not undertake specialist maintenance, electrical work or system changes unless trained, authorised and covered by the relevant safe work procedure.

Performance improvement and governance

• Review storage utilisation, slotting, retrieval patterns and workflow bottlenecks and recommend practical improvements.
• Maintain SOPs, work instructions, checklists and contingency procedures for ASRS operations.
• Support testing, upgrades, maintenance windows, disaster recovery exercises and operational acceptance activities.
• Train and cross‑train designated backup operators in approved operating and emergency procedures.
• Prepare accurate daily, weekly and monthly operational reports for management review.

Safety and compliance

• Comply with workplace safety, security, records confidentiality and customer data handling requirements.
• Complete pre‑operation checks and immediately report unsafe conditions, damaged cartons, equipment defects or access‑control concerns.
• Ensure that ASRS restricted areas are accessed only by authorised personnel and that lockout/tagout boundaries are respected.
• Participate in toolbox talks, risk assessments, incident investigations and corrective‑action reviews.

Qualifications and Experience

• Diploma, NITEC/Higher NITEC or equivalent qualification in logistics, warehousing, mechatronics, automation, engineering or a related discipline.
• Approximately five years of relevant experience in automated warehousing, ASRS operations, warehouse control systems, conveyor/shuttle systems or automated material handling.
• Hands‑on experience using WMS/WCS interfaces, control panels, dashboards, alarms and operational reports.
• Working knowledge of inventory control, cycle counting, reconciliation and warehouse safety practices.
• Experience in records management, document storage or regulated inventory environments is advantageous.
• Forklift or material‑handling certification is advantageous