ASI Service Engineer

PLANT ELECTRICAL INSTRUMENTATION (Pte) Ltd; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Plant Electrical Instrumentation (Pte) Ltd in Singapore is seeking a Technical Service Support professional to provide technical and service support for Yokogawa's process and environmental analyzer product range. The role covers preventive, corrective, and breakdown maintenance of gas analyzers, CEMS, and water quality analyzers, along with on-site commissioning and testing at customer facilities.

You will prepare detailed service reports, troubleshoot system issues, and contribute to

Qualifications

• Experience in technical service and customer-facing roles.
• Ability to interpret and resolve complex equipment issues.
• Willingness to travel for on-site service and trainings.

Responsibilities

• Provide technical and service support to customers for process and environmental analyzers.
• Perform preventive, corrective, and breakdown maintenance on gas analyzers, CEMS, and water quality analyzers.
• Conduct in-house repairs, calibration, diagnostics, and equipment testing.

Skills

Technical Support

Customer Service

On-site Troubleshooting

Communication

Job description

Technical Service Support

• Provide technical and service support to customers for Yokogawa's process and environmental analyzer product range.
• Perform preventive, corrective, and breakdown maintenance activities for gas analyzers, CEMS, and water quality analyzers.
• Conduct in-house repairs, calibration, diagnostics, and equipment testing.
• Perform on-site commissioning, start-up, troubleshooting, and service activities at customer facilities.
• Troubleshoot analyzer system issues and recommend effective solutions in accordance with Yokogawa's standard procedures and safety guidelines.
• Prepare detailed service reports and technical documentation following service activities.

Customer Support & Relationship Management

• Develop and maintain strong customer relationships by delivering professional and responsive service support.
• Liaise with customers to understand service concerns and provide timely technical solutions.
• Provide technical consultation and advice to customers on analyzer performance, maintenance requirements, and system optimization.
• Respond to customer enquiries and service requests promptly and professionally.

Quotation & Service Business Development

• Prepare service, maintenance, repair, and spare parts quotations in response to customer enquiries.
• Follow up on submitted quotations and support order conversion activities.
• Identify opportunities for preventive maintenance contracts, service agreements, upgrades, and spare parts sales.
• Support the growth of the service business through proactive customer engagement and relationship building.

Project Support

• Support project teams during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
• Assist with installation, commissioning, loop checks, and performance verification activities.
• Coordinate with project engineers, customers, contractors, and other stakeholders to ensure successful project execution.

Training & Knowledge Sharing

• Conduct product operation, maintenance, and troubleshooting training for end users and channel partners.
• Prepare training materials and technical presentations where required.
• Support internal technical knowledge sharing and continuous improvement initiatives.

Safety & Compliance

• Comply with Yokogawa's safety policies, quality requirements, and operational procedures.
• Ensure all service activities are executed safely and in accordance with customer site requirements and industry regulations.
• Participate in relevant safety training and continuous professional development programmers.