ASEAN Business Assurance Lead

Fujitsu Limited; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Fujitsu Limited in Singapore seeks an ASEAN & India Operational Excellence Head to lead quality governance, delivery assurance, and risk management across the region. You will drive standards, governance frameworks, and continuous improvement to uplift project and service outcomes.

You will apply hands-on delivery judgment, challenge bids and plans, identify risks early, and mentor country teams while partnering with regional leadership to raise performance and customer satisfaction.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
• At least 10–15 years in IT services or digital transformation.
• Minimum 10 years in regional quality management or delivery excellence.
• Experience leading risk assessments and governance reviews.

Responsibilities

• Lead regional quality management and delivery excellence across ASEAN & India.
• Drive governance, standardize processes, and ensure service quality.
• Oversee risk management for bids, projects, and managed services.
• Provide independent delivery risk reviews and mitigations.
• Coach country teams and collaborate with executives.

Skills

Operational Excellence

Quality Governance

Delivery Assurance

PMO Governance

Risk Management

ITIL Knowledge

Leadership

Education

Bachelor's Degree in IT/CS/Engineering or related

Tools

PMP Certification

ITIL Certification

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 10/19/26

The ASEAN&I Operational Excellence Head is responsible for leading the operational excellence, quality governance, delivery assurance, and risk management agenda across Fujitsu's ASEAN & India region. The role serves as the focal point for driving consistent delivery standards, strengthening governance frameworks, enhancing project and service quality, and fostering a culture of continuous improvement across all countries within the region.

The role is expected to bring substantial hands-on delivery experience and apply practical delivery judgement to challenge the substance of bids and delivery plans, identify risks early, and recommend actionable mitigations beyond process and compliance checks.

Key Responsibilities

Regional Operational Excellence & Quality Leadership

• Serve as the ASEAN Quality Management Representative.
• Lead Operational Excellence initiatives across ASEAN, driving continuous improvement, governance, quality standards, and best practices.
• Partner with regional leadership to enhance business performance, customer satisfaction, and delivery excellence.
• Represent the region in global quality and assurance forums, contributing to process standardization and best practice sharing.

Business Assurance & Risk Management

• Implement regional quality and assurance programs aligned with corporate quality policies.
• Provide independent oversight on delivery risks across bids, projects, managed services, and transformation programs.
• Lead bid and project risk reviews, ensuring effective mitigation, governance, and delivery readiness.
• Support recovery and improvement plans for high-risk projects, customer escalations, and delivery challenges.
• Develop and maintain Business Assurance policies, processes, and governance frameworks.

Quality Management & Service Excellence

• Ensure compliance with quality management standards, governance requirements, and AI governance controls.
• Conduct delivery reviews, monitor performance metrics, and drive corrective actions to improve delivery outcomes and customer experience.
• Lead root cause analysis and continuous improvement initiatives.

Capability Development & Continuous Improvement

• Develop capability improvement roadmaps to strengthen operational effectiveness and delivery maturity.
• Promote industry best practices, automation, quality engineering, and service management excellence.
• Drive region-wide improvement programs focused on governance, service delivery, and customer outcomes.

Reporting & Governance

• Analyze operational, delivery, and quality performance data to identify risks and improvement opportunities.
• Prepare executive dashboards, reports, and insights for leadership decision-making.
• Track improvement initiatives to ensure measurable and sustainable business outcomes.

Training & Stakeholder Engagement

• Deliver training and coaching on quality, governance, risk management, and operational excellence.
• Mentor country teams and quality champions to build regional governance capabilities.
• Collaborate with Sales, Delivery, PMO, and corporate stakeholders to drive best practice adoption and knowledge sharing.

Qualifications & Experience

Required Experience

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline.
• Minimum 10-15 years of experience within the IT services, system integration, managed services, or digital transformation industry.
• At least 10 years in a regional quality management, operational excellence, delivery assurance, PMO governance, or risk management leadership role.
• Demonstrated experience leading delivery risk assessments and managing complex project and service delivery governance.
• Proven ability to evaluate the substance of bids and delivery plans, identify delivery risks early, challenge delivery teams constructively, and recommend practical risk mitigation and improvement actions based on real-world delivery experience.
• Good understanding of ITIL Framework, Quality Assurance and Quality Engineering Practices
• Proven track record in driving operational improvements, quality initiatives, and organizational maturity programs across multiple countries.
• Experience working with senior executives, business leaders, and cross-functional stakeholders within a matrix organization.
• Preferred certifications include: PMP / PMI Certification / ITIL Foundation or higher