Applications/Systems programmer

VIRTUSA SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks a ServiceNow Lead Developer to drive technical design and delivery of innovative ServiceNow solutions leveraging Agentic AI. The ideal candidate will have extensive experience in ServiceNow development, team leadership, and AI-driven capabilities. Key responsibilities include leading application development and collaborating with stakeholders to enhance business operations.

Qualifications

• 7+ years of ServiceNow development and administration experience.
• Proven track record of leading ServiceNow development teams.
• Experience with AI-driven capabilities within ServiceNow is desirable.

Responsibilities

• Lead design, development, and implementation of ServiceNow applications.
• Collaborate with stakeholders to gather and analyze requirements.
• Implement CI/CD pipelines and conduct peer code reviews.

Skills

JavaScript

GlideScript

HTML

CSS

REST and SOAP integrations

Agile methodologies

DevOps practices

Education

Bachelor’s degree in Computer Science or IT

Master’s degree or equivalent experience

Tools

ServiceNow development tools

Jenkins

Automated Test Framework (ATF)

Job description

Role Overview: ServiceNow Lead Developer – Agentic AI

We are seeking an experienced and motivated ServiceNow Lead Developer with a strong background in ServiceNow development and a keen interest in Agentic AI capabilities. In this role, you will lead the technical design, development, and delivery of innovative ServiceNow solutions that leverage intelligent automation , predictive intelligence and AI-driven features to enhance business service delivery.

You will guide a team of developers while collaborating with stakeholders to implement scalable solutions across ITSM, ITOM, ITBM, CSM, HRSD and emerging AI-enabled workflows. This role requires a blend of technical expertise, leadership skills, and familiarity with evolving ServiceNow AI and automation capabilities.

Key Responsibilities

Technical Leadership

• Lead the design, development, and implementation of ServiceNow applications, ensuring scalable and maintainable solutions.
• Define and enforce coding standards, development best practices, and secure development protocols.
• Drive adoption of new ServiceNow capabilities, especially Agentic AI and intelligent automation features.

Development & Customization

• Design and develop custom applications, workflows, UI components, and business rules within the ServiceNow platform.
• Implement complex logic using client scripts, business rules, UI policies, Script Includes, and Flow Designer.
• Integrate ServiceNow with third-party applications using REST, SOAP APIs, IntegrationHub, and MID Servers.
• Explore and implement Agentic AI features (e.g., Virtual Agent enhancements, AI Search, Predictive Intelligence, and Automation Engine).

AI & Automation Enablement

• Design and implement Agentic AI-driven automation for ITSM, ITOM and CSM processes.
• Configure AI Search, recommendation engines, and predictive analytics dashboards.
• Explore Automation Engine for RPA bots, event-driven orchestration, and intelligent task routing.

Collaboration & Communication

• Collaborate with business analysts, product owners, and stakeholders to gather and analyze requirements.
• Translate functional requirements into technical designs that align with business goals.
• Provide regular updates on project progress, risks, and issues to both technical and non-technical stakeholders.

Quality Assurance

• Implement CI/CD pipelines for ServiceNow using Source Control, Jenkins, and Automated Test Framework (ATF).
• Conduct peer code reviews and enforce test-driven development practices.
• Ensure rigorous testing (unit, integration, UAT) for all ServiceNow enhancements.
• Monitor and optimize performance of existing solutions.

Documentation & Reporting

• Maintain comprehensive technical documentation, including architecture diagrams, implementation plans, and user guides.
• Prepare reports and presentations on development progress and system enhancements.

Mentorship & Training

• Mentor junior developers and foster a collaborative, knowledge-sharing team culture.
• Provide training and guidance to end-users and support staff on new or updated ServiceNow features.

Experience

• 7+ years of ServiceNow development and administration experience.
• Proven track record of leading ServiceNow development teams and delivering complex projects.
• Experience implementing or integrating AI-driven capabilities within ServiceNow is highly desirable.

Skills

• Proficiency in JavaScript, GlideScript, HTML, CSS, and ServiceNow development tools.
• Strong knowledge of ServiceNow modules: ITSM, ITOM, ITBM (APM, PPM), and Platform Capabilities.
• Solid experience with REST/SOAP integrations, JSON/XML, and secure API authentication.
• Exposure to Agentic AI capabilities in ServiceNow (Virtual Agent, Predictive Intelligence, Automation Engine, etc.).
• Understanding of Agile methodologies and DevOps practices.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Additional certifications (e.g., ITSM Implementation, Integration Hub, Virtual Agent, or AI Specializations) are a plus.

Education Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Master’s degree or equivalent experience is an advantage.