Applications Service Delivery Lead

Helius Technologies; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Helius Technologies is seeking a Service Delivery Manager (Applications) to oversee day-to-day support for maintenance projects, ensure health checks and monitoring, and resolve incidents with timely fixes. You will train junior teammates and liaise with clients to manage expectations and service levels.

The ideal candidate has around 10 years in IT project management, strong process improvement skills, and a solid understanding of SDLC, with readiness to work on client sites and communicate

Qualifications

• Around 10 years IT project management experience.
• Strong knowledge of process improvement methodologies and tools.
• Understanding of SDLC and proficiency in English.

Responsibilities

• Act as focal point for all support-related queries and issues.
• Review transition plans, milestones, and deliverables with support teams and customers.
• Ensure tasks meet quality standards and service levels.
• Conduct regular reviews of SLAs and KPIs.
• Escalate out-of-scope variations to leadership.
• Escalate critical issues or SLAs to leadership.
• Review and approve service requests, schedules, and risk plans.
• Raise and review resource requirements.
• Forecast and plan resources.
• Monitor and report project health status.
• Take ownership of project financials.
• Liaise with vendors and customer technical teams for smooth BAU operations.
• Provide timely service delivery reports.
• Identify opportunities for service expansion or improvement.

Skills

IT project management

Process improvement

SDLC understanding

English proficiency

Client-site willingness

Education

Degree in Information Systems or Computer Science

Job description

Helius Technologies is seeking a Service Delivery Manager (Applications) to oversee day-to-day support for maintenance projects, ensure health checks and monitoring, and resolve incidents with timely fixes. You will train junior teammates and liaise with clients to manage expectations and service levels.

The ideal candidate has around 10 years in IT project management, strong process improvement skills, and a solid understanding of SDLC, with readiness to work on client sites and communicate