Application Engineer (Photonics Connectivity Solutions)

Corning Incorporated (Asia Region); Singapore; Presencial; SGD 60 000 - 120 000; Tempo integral

Resumo da oferta

Corning Incorporated in Asia seeks a field technical professional to drive design-in, deployment, and adoption of PCS solutions across the product lifecycle. You will partner with customers and internal teams, deliver targeted documentation and training, and provide guidance while gathering feedback to address issues quickly.

With a Bachelor’s in engineering and at least 3 years in optical fibers, you will communicate effectively, travel up to 50% regionally, and occasionally work outside normal

Qualificações

• Bachelor’s degree in Engineering, Applied Science, or equivalent.
• Minimum of 3 years’ experience in optical fibers and connectivity.
• Able to work with customers at a technical level and convey value.
• Independent worker with minimal supervision.
• Strong communication across all levels, internal and external.
• Proficient in MS Word and Excel.
• Knowledge of Corning Optical Communications products.

Responsabilidades

• Support customer co-design activities, field trials, and product evaluations.
• Complete on-site investigations of technical and product issues.
• Serve as the primary field contact to address issues at customer sites.
• Support sales demonstrations and technical presentations.
• Provide training, troubleshooting and field support for successful adoption.
• Evaluate Corning and competitor products to aid design-in decisions.
• Report competitive information and feedback to Product and Manufacturing teams.
• Travel to manufacturing facilities as needed to resolve issues.

Conhecimentos

Optical fibers & connectivity

Customer interaction

Independent work

Effective communication

Technical writing

MS Office (Word/Excel)

Corning Optical products knowledge

Formação académica

Bachelor’s Degree – Engineering, Applied Science, or equivalent demonstrated experience

Descrição da oferta de emprego

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Scope of Position

Responsible for customer facing technical engagement across the product lifecycle, ensuring successful design in, deployment, and adoption of PCS solutions.

Key responsibilities include supporting customer co design and joint development activities by acting as a technical interface between customers and internal teams; providing customer targeted product documentation and training; delivering technical guidance and recommendations; gathering customer information and feedback; and following through on actions needed to rapidly address technical and product issues as they arise. Requires close collaboration with Sales and Sales Operations within the PCS Commercial team, and strong cross functional engagement with adjacent functions across the business unit.

Major Responsibilities

• Support customer co design activities, field trials, and product evaluations
• Complete on site investigations of technical and product issues raised by customers
• Act as the primary means of field remediation to resolve technical and quality issues at customer sites
• Support sales demonstrations/presentations at customer sites and trade shows
• Perform training, troubleshooting and field support as needed to ensure successful adoption
• Conduct product evaluations on both Corning and competitor products to support design in and customer decision making
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide technical recommendations and feedback to Sales, Product Line Management, and Manufacturing to solve quality and/or field related issues.
• Travel to manufacturing facilities when needed to support cross functional issue resolution and share customer feedback and technical insights from the field

Education/Experiences/Skills – Required

• Bachelor’s Degree – Engineering, Applied Science, or equivalent demonstrated experience
• Minimum of 3 years’ experience in optical fibers and connectivity
• Ease with frequent customer interactions at technical level, comprehend needs, convey value
• Work independently with little supervision.
• Interface and communicate effectively with all levels of personnel, internal and external.
• Technical writing ability, with emphasis on effective presentation of detailed concepts
• Proficient in Microsoft Office Word and Excel
• Knowledge of Corning Optical Communications products

Others

• 50% travel within assigned region
• Willingness to work outside of normal scheduled business hours when necessary.