Application Delivery Manager

cornerstone global partners pte. ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Cornerstone Global Partners in Singapore seeks an experienced Application Delivery Manager to lead the end-to-end delivery and operational management of large-scale enterprise application services, ensuring reliable performance, client success and governance across multi-region environments.

You will partner with enterprise customers, senior stakeholders and global delivery teams to meet SLAs, drive transformation, modernization and automation, manage P&L and budgets, and continuously improve

Qualifications

• 15+ years of experience in IT services and application delivery.
• Experience managing large-scale enterprise application operations.
• Experience with multimillion-dollar engagements.
• Strong customer-facing and executive stakeholder management.
• Experience leading global delivery teams.
• Solid understanding of Application Operations, Cloud, DevOps, and ITSM.
• SLA/KPI management, service governance and continuous improvement.
• P&L, budgeting, forecasting and contract management experience.
• Experience driving modernization, automation and digital transformation.
• Excellent communication and escalation skills.

Responsibilities

• Lead end-to-end delivery of enterprise application operations and managed services.
• Manage delivery across global customer environments.
• Act as the main contact for senior customers and executives.
• Lead EBRs, QBRs and monthly service reviews.
• Ensure SLAs and KPIs are met and contractual commitments upheld.
• Drive continuous service improvement and operational excellence.
• Manage risks, escalations, issues and remediation plans.
• Collaborate with application, cloud, infrastructure and DevOps teams.
• Drive modernization, automation and digital transformation initiatives.
• Oversee P&L, forecasting and contract governance.
• Build relationships with CXO and senior stakeholders.
• Lead large, geographically distributed delivery teams.
• Support strategic account growth with new service opportunities.

Skills

Stakeholder management

P&L management

Budgeting & Forecasting

Cloud & DevOps

ITSM

SLA/KPI management

Executive communication

Program management

Education

Engineering/CS/IT degree

Tools

AWS

Azure

ServiceNow

ITIL/ITSM

Job description

Application Delivery Manager

Position: Application Delivery Manager / Senior Application Delivery Manager
Location: Singapore
Employment Type: Permanent
Industry: IT Services / Managed Services

Job Summary

We are seeking an experienced Application Delivery Manager to lead the delivery and operational management of large-scale enterprise application services. The role will be responsible for end-to-end application service delivery, customer success, stakeholder management, service governance, transformation and continuous improvement.

The successful candidate will work closely with enterprise customers, senior stakeholders and global delivery teams to ensure application services meet agreed SLAs, contractual commitments and business objectives.

Key Responsibilities

• Lead end-to-end delivery of enterprise application operations and managed application services.
• Manage application service delivery across global customer environments.
• Act as the key point of contact for senior customer and executive stakeholders.
• Lead EBRs, QBRs and monthly service reviews with customers.
• Ensure application services meet agreed SLAs, KPIs and contractual commitments.
• Drive continuous service improvement, operational excellence and customer satisfaction.
• Manage application delivery risks, escalations, service issues and remediation plans.
• Work closely with application, cloud, infrastructure, DevOps and engineering teams to ensure seamless service delivery.
• Drive application modernization, automation and digital transformation initiatives.
• Identify opportunities to improve productivity, reduce operational costs and increase business value.
• Manage commercial aspects of application delivery, including P&L, forecasting, contract governance and profitability.
• Drive AI-led automation and technology modernization initiatives across application services.
• Develop and maintain strong relationships with CXO and senior business stakeholders.
• Lead large, geographically distributed delivery teams and ensure effective resource planning.
• Support strategic account growth by identifying opportunities for additional application services and transformation initiatives.

Requirements

• Degree in Engineering, Computer Science, Information Technology or related discipline.
• 15+ years of experience in IT services, application delivery, managed services or service delivery.
• Strong experience managing large-scale enterprise application operations.
• Experience managing multimillion-dollar application/managed-services engagements.
• Strong customer-facing and executive stakeholder management experience.
• Experience managing global application delivery teams.
• Strong understanding of Application Operations, Cloud, Infrastructure, DevOps and IT Service Management.
• Experience with SLA/KPI management, service governance and continuous improvement.
• Strong commercial awareness including P&L, budgeting, forecasting and contract management.
• Experience driving application modernization, automation and digital transformation.
• Excellent communication, stakeholder management and escalation-handling skills.

Preferred Skills

• Application Operations & Managed Services
• Cloud Transformation
• AWS / Azure
• DevOps
• AI-led Automation
• ITIL / ITSM
• ServiceNow
• Agile / Scrum
• Application Modernization
• Service Governance

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Cornerstone Global Partners (EA LicenseNumber: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour,religion, creed,gender, sexual orientation, gender identity, maritalstatus, national origin, age, veteran status, disability, or any other protected class.