Application & Data Solutions Lead (Power Platform)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

14 days+

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Experience supporting and developing Office 365 platform solutions.
Experience supporting SaaS apps and web-based services.
Understanding of data architecture, data lakes, data pipelines and API integration.
Proficiency in PowerShell or scripting languages (vbscript/python).

Provide support for customer applications on-premises and Cloud/SaaS, incl. triage to vendors.
Support reporting solutions created with SQL, Crystal Reports, Excel and Power BI.
Write functional and technical documentation for applications and reports.
Engage in DBA tasks on SQL Server and Azure SQL.
Respond to business requests for changes and work with leadership on feature development.
Participate in projects as a SME for applications or data components.
Provide high-quality support for business-critical applications or data systems.
Develop and maintain in-depth knowledge of applications, data structures, jobs, reports, and interfaces.
Maintain knowledge documentation of support tasks with resolutions.

Office 365

SharePoint Online

Power Automate

Power Apps

Forms/Bookings

SaaS applications

Data architecture

API integration

PowerShell

Scripting (vbscript/python)

SQL queries

SQL Server

Azure SQL

Zendesk

Freshdesk

Freshchat

Freshmarketer

Momentus EBMS

Online Booking System

TigerNix

Responsibilities

Provide support for customer applications (on-premises and Cloud / SaaS based) directly and via triage to 3rd party support vendors where appropriate.
Provide support for customer reporting solutions created using SQL, Crystal Reports, Excel and Power BI
Write functional and technical documentation for applications and reporting solutions.
Engage in Database Administration/Maintenance tasks on SQL Server and Azure SQL
Respond to business user requests for change in application functional capabilities and engage with technical leadership on business demand for feature development.
Participate in Projects involving application or data components as a SME.
Provide high‑quality support for the business‑critical application(s) or data system.
Develop and maintain an in‑depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfaces to other applications.
Maintain know‑how documentation of all the support tasks with resolution.
Develop programmes and processes for internally developed IT systems to deliver efficient business processes.

Requirements

Experience in supporting and developing solutions for the Office 365 Platform including SharePoint Online, Power Automate (Flow), Power Apps, Forms Bookings etc. Operational support experience of SQL servers and knowledge of SQL Query.
Experience supporting SaaS applications and web‑based services. (websites, web applications)
Demonstrate a good understanding of data / information architecture, Microsoft data lake, data pipelines and API integration.
Application Knowledge of the following systems would be beneficial (Zendesk, Freshworks products (Freshdesk, Freshchat, Freshmarketer), Momentus EBMS Event Booking Management System, Online Bookings System, POS - TigerNix)
Experience with PowerShell or other scripting code proficiency( vbscript / python)