APAC Supply Chain Lead — Fulfillment & Logistics Excellence

Genetec Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Genetec Inc. seeks an experienced Supply Chain Lead for APAC to coordinate orders, RMAs, compliance, and logistics with Sales, Procurement, Logistics, Finance, Compliance, and HQ teams. You will oversee forecasting, order fulfillment, and post-sales operations to ensure an exceptional customer experience across the region.

The role emphasizes accuracy, multitasking, and clear communication in English, with close collaboration across international partners and government-certification processes.

Qualifications

• 2+ years of experience in a supply chain, logistics, customer operations, or similar operational support role.
• Experience coordinating with internal stakeholders, suppliers, freight forwarders, carriers, customs brokers, and warehouse partners.
• Experience working with ERP and/or CRM systems; knowledge of Microsoft Dynamics 365 Finance & Operations or Dynamics 365 CRM is an asset.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities.
• Excellent written and verbal communication skills in English.

Responsibilities

• Forecasting: Partner with the APAC Sales team to provide regular sales forecasts that support procurement planning for HQ, local suppliers, and RMA inventory.
• Order Fulfillment: Coordinate the end-to-end fulfillment of customer orders using Microsoft Dynamics 365 Finance & Operations.
• Procurement Liaison: Work closely with Procurement to ensure timely order processing and resolve order-related issues.
• Status Monitoring: Monitor order status proactively and communicate updates to internal stakeholders.
• Cross-functional Liaison: Act as the primary liaison between Procurement, Logistics, and Trade Compliance teams.
• Documentation: Post packing slips accurately and in accordance with fulfillment requirements.
• Compliance: Coordinate with warehouse partners to ensure accurate and timely customs clearance.
• Regulatory: Collaborate with Trade Compliance to ensure shipments comply with country-specific customs regulations.
• Logistics Coordination: Verify purchase orders and pick lists to track shipments and coordinate with freight forwarders and carriers.
• Post-Sales Ops: Process Advanced RMA and product replacement requests; verify tax invoices.
• Recordkeeping: Maintain records and manage renewals for government certifications and reporting requirements (ACMA, EESS).

Skills

Fulfillment & logistics

Customer operations

Stakeholder collaboration

Order management

Communication skills

Problem solving

Tools

Microsoft 365

Dynamics 365 CRM

Dynamics 365 Finance & Operations

Job description

Genetec Inc. seeks an experienced Supply Chain Lead for APAC to coordinate orders, RMAs, compliance, and logistics with Sales, Procurement, Logistics, Finance, Compliance, and HQ teams. You will oversee forecasting, order fulfillment, and post-sales operations to ensure an exceptional customer experience across the region.

The role emphasizes accuracy, multitasking, and clear communication in English, with close collaboration across international partners and government-certification processes.